Assistant General Manager resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

A detail-oriented, results driven, interpersonal, versatile manager that strives to lead with a proactive and analytical problem-solving view. Retaining memberships and increasing sales through mindful customer service, thoughtful development of team members, and in depth knowledge about operations and business needs. Offering 6 years' experience in an elevated fitness business industry.

  • Attention to Detail
  • People Management
  • Operations management
  • Budgeting and Managing P&L
  • Inventory Control and Management
  • Behavior Coaching
  • Sales
Work History
04/2018 to Current Assistant General Manager Fifth Wall | Phoenix, AZ,
  • Managed budget for multiple departments, totaling over 80 employees, ensure proper implementations, employee reviews, training, and schedules.
  • Managed budget for supply and oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability and deliver upscale customer experience .
  • Oversaw Maintenance Manager and coached how to manage behavioral issues impacting work place for team of 25-30.
  • Engaged team members and improved performance by delivering daily updates and conducting daily touch base with maintenance manager; and monthly/bi-monthly meetings with maintenance, front desk and kids club associates to obtain feedback and convey new policies.
  • Assisted with all member/customer service issues; reviewed all customer feedback and made process changes and employee development plans to increase customer satisfaction and friendliness scores in order to promote company loyalty.
  • Planned and produced bi-annual company-wide customer appreciation events by building and strengthened community partnerships; which allowed possible new revenue channels and mutual enhanced public awareness.
  • Assisted in membership and ancillary sales.
  • Managed at 3 different Equinox Locations in LA
09/2017 to 04/2018 Membership Sales Gold's Gym International, Inc. | Cedar Park, TX,
  • Consistently hit 100%+ membership sales goal each month; hitting over 20k in ancillary sales.
  • Learned all internal systems and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. to provide seamless customer experience from inquiry into membership.
  • Completed training and worked effectively under aggressive sales goals and high-pressure, elevated, client services environment.
  • Use of CRM to maintain accurate and current customer account data; as well as keep track of touch points with each customer.
  • Build relationships with apartment complexes and businesses around community in order to provide wellness events for their residents or employees, while generating interest into services.
  • Planned and produced monthly lead generating events inside club and outside of club.
  • Assisted team of advisors with backup for their leads.
  • Recommended specific and customized recommendations of provided services in alignment with individual needs, requirements and specifications; which maintaining relationship throughout membership lifetime.
10/2015 to 09/2017 Front Desk Manager on Duty Equinox Fitness | City, STATE,
  • Promoted at Glendale location; chosen to help open Hollywood club.
  • Supervised, trained, and coached, over 30 new front desk and kids club staff on correct procedures, compliance requirements and performance strategies; created and enhanced operational/training material as necessary to maintain operational efficiency and increased employee retention.
  • Managed all front desk and kids club tasks, planned and held monthly meetings with staff to team build, answer questions, resolve issues and keep employees informed of changes.
  • Trained front office staff in fire, life and other emergency procedures; ensured team followed company security and check-in policies and procedures and escalated all issues to myself or club managers.
  • Entered and helped maintain any customer data using MotionSoft.
  • Responded to telephone and in-person inquiries regarding membership, membership inquiry, and all ancillary services - provided customer services efficiently and with high level of accuracy.
  • Anticipated guests' needs and responded to all requests within reasonable amount of time and with confidence.
  • Oversaw all front desk operations with eye for overall company reputation and staff productivity; maintaining consistently high friendliness score.
01/2015 to 08/2016 Kids Club Manager on Duty Equinox Fitness | City, STATE,
  • Took care of children aged 3 months - 9 years old while members worked out.
  • Interviewed, trained and continuously coached team to provide personalized, safe, fun and customized experience; set, enforced and optimized internal policies to maintain efficiency.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs; ensuring responsiveness to demands and staying in budget.
  • Planned, organized and coordinated special events and celebrations for holidays or ancillary promotions.
  • Supervised site investigations, reported issues and escalated those that required further assistance to Assistant General Manager.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Expected in 06/2014 Bachelor of Arts | Psychology University Of Maryland, Baltimore County, Baltimore, MD, GPA:

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Resume Overview

School Attended

  • University Of Maryland, Baltimore County

Job Titles Held:

  • Assistant General Manager
  • Membership Sales
  • Front Desk Manager on Duty
  • Kids Club Manager on Duty


  • Bachelor of Arts

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