Assistant General Manager resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
A detail-oriented, results driven, interpersonal, versatile manager that strives to lead with a proactive and analytical problem-solving view. Retaining memberships and increasing sales through mindful customer service, thoughtful development of team members, and in depth knowledge about operations and business needs. Offering 6 years' experience in an elevated fitness business industry.
Skills
Attention to Detail
People Management
Operations management
Budgeting and Managing P&L
Inventory Control and Management
Behavior Coaching
Sales
Work History
04/2018 to CurrentAssistant General ManagerFifth Wall | Phoenix, AZ,
Managed budget for multiple departments, totaling over 80 employees, ensure proper implementations, employee reviews, training, and schedules.
Managed budget for supply and oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability and deliver upscale customer experience .
Oversaw Maintenance Manager and coached how to manage behavioral issues impacting work place for team of 25-30.
Engaged team members and improved performance by delivering daily updates and conducting daily touch base with maintenance manager; and monthly/bi-monthly meetings with maintenance, front desk and kids club associates to obtain feedback and convey new policies.
Assisted with all member/customer service issues; reviewed all customer feedback and made process changes and employee development plans to increase customer satisfaction and friendliness scores in order to promote company loyalty.
Planned and produced bi-annual company-wide customer appreciation events by building and strengthened community partnerships; which allowed possible new revenue channels and mutual enhanced public awareness.
Assisted in membership and ancillary sales.
Managed at 3 different Equinox Locations in LA
09/2017 to 04/2018Membership SalesGold's Gym International, Inc. | Cedar Park, TX,
Consistently hit 100%+ membership sales goal each month; hitting over 20k in ancillary sales.
Learned all internal systems and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. to provide seamless customer experience from inquiry into membership.
Completed training and worked effectively under aggressive sales goals and high-pressure, elevated, client services environment.
Use of CRM to maintain accurate and current customer account data; as well as keep track of touch points with each customer.
Build relationships with apartment complexes and businesses around community in order to provide wellness events for their residents or employees, while generating interest into services.
Planned and produced monthly lead generating events inside club and outside of club.
Assisted team of advisors with backup for their leads.
Recommended specific and customized recommendations of provided services in alignment with individual needs, requirements and specifications; which maintaining relationship throughout membership lifetime.
10/2015 to 09/2017Front Desk Manager on DutyEquinox Fitness | City, STATE,
Promoted at Glendale location; chosen to help open Hollywood club.
Supervised, trained, and coached, over 30 new front desk and kids club staff on correct procedures, compliance requirements and performance strategies; created and enhanced operational/training material as necessary to maintain operational efficiency and increased employee retention.
Managed all front desk and kids club tasks, planned and held monthly meetings with staff to team build, answer questions, resolve issues and keep employees informed of changes.
Trained front office staff in fire, life and other emergency procedures; ensured team followed company security and check-in policies and procedures and escalated all issues to myself or club managers.
Entered and helped maintain any customer data using MotionSoft.
Responded to telephone and in-person inquiries regarding membership, membership inquiry, and all ancillary services - provided customer services efficiently and with high level of accuracy.
Anticipated guests' needs and responded to all requests within reasonable amount of time and with confidence.
Oversaw all front desk operations with eye for overall company reputation and staff productivity; maintaining consistently high friendliness score.
01/2015 to 08/2016Kids Club Manager on DutyEquinox Fitness | City, STATE,
Took care of children aged 3 months - 9 years old while members worked out.
Interviewed, trained and continuously coached team to provide personalized, safe, fun and customized experience; set, enforced and optimized internal policies to maintain efficiency.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs; ensuring responsiveness to demands and staying in budget.
Planned, organized and coordinated special events and celebrations for holidays or ancillary promotions.
Supervised site investigations, reported issues and escalated those that required further assistance to Assistant General Manager.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Expected in 06/2014Bachelor of Arts | PsychologyUniversity Of Maryland, Baltimore County, Baltimore, MD, GPA:
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