Assistant General Manager resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Versatile Assistant General Manager with 5+ years of experience overseeing daily restaurant operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Skills
Recruitment and Hiring
Employee Motivation
Training Management
Customer Service Management
Staff Scheduling
Multitasking and Prioritization
Work History
03/2018 to CurrentAssistant General ManagerMajor Food Group | Miami, FL,
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in kitchen and dining facilities
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
Count money and make bank deposits
Investigate and resolve complaints regarding food quality, service, or accommodations
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
Establish standards for personnel performance and customer service
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining facilities
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters
Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
Coordinate and supervise work of kitchen staff
Train workers in food preparation, and in service, sanitation, and safety procedures
Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
Issue receipts, refunds, credits, or change due to customers
Assist customers by providing information and resolving their complaints
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Calculate total payments received during a time period, and reconcile this with total sales
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
Schedule and hold interviews with applicants as well as having one on one meetings and group meetings with employees regularly
Manage dealing with multiple inspections per year
Post new marketing menus and posters whenever needed.
Completed inventory purchases and oversaw shipment processing.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Supervised all areas of restaurant to keep it clean and well-maintained.
Identified team weak points and implemented corrective actions to resolve concerns.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
04/2017 to 10/2017Member Service SpecialistUnify Financial Credit Union | Plano, TX,
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
Enter customers' transactions into computers to record transactions and issue computer-generated receipts
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
Carry out special services for customers, such as ordering bank cards and checks
Resolve problems or discrepancies concerning customers' accounts
Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations
Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
08/2015 to 07/2017Shift SupervisorAdvance Auto Parts | Tampa, FL,
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
Investigate and resolve complaints regarding food quality, service, or accommodations
Maintain food and equipment inventories, and keep inventory records
Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service
Serve food to customers when waiters or waitresses need assistance
Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors
Run cash registers
Maintain sanitation, health, and safety standards in work areas
Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
10/2016 to 02/2017BartenderBrasada | Powell Butte, OR,
Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning
Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service
Fill beverage or ice dispensers
Carry food, dishes, trays, or silverware from kitchens or supply departments to serving counters
Carry trays from food counters to tables for cafeteria patrons
Run cash registers
Stock refrigerating units with wines or bottled beer or replace empty beer kegs
Slice and pit fruit used to garnish drinks
Check identification of customers to verify age requirements for purchase of alcohol
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
Serve wine, and bottled or draft beer.
Education
Expected in High School Diploma | PATRIOT LEARNING CENTER, Peyton, ColoradoGPA:
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