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Assistant General Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Training and development skill
  • Business Development
  • Business operations background
  • Team leadership strength
Experience
11/2017 to Current Assistant General Manager Global Aviation Services | Richmond, VA,
  • Efficiently met business targets to provide streamlined operations performance.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Disciplined and maintained staff of 25 to provide hospitable, professional service reflecting business initiatives.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Monitored cash intake to eliminate discrepancies.
  • Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
  • Assessed customer needs and requirements to effectively provide product pricing.
  • Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
  • Oversaw problem resolution to increase CRM and bolster overall client satisfaction.
  • Enhanced team engagement and performance with daily updates and informational weekly meetings.
  • Motivated and led team members to work together to achieve targets.
  • Assessed optimal Donated Goods stock while monitoring monthly inventory control for corrective action planning to eliminate expenses.
  • Managed and mentored staff of 25to effectively carry out Wares, Textiles, and all other directives.
  • Collaborated with Manager, and HR to develop specialized projects, events and promotions.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
10/2015 to 01/2017 Key Holder Cycle Gear Inc. | Portland, OR,
  • Compiled weekly monetary reports and records for store managers.
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
  • Partnered with store leadership team to learn and understand all management processes and reports.
  • Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Described merchandise and services to customers.
  • Managed store security needs as required.
  • Organized in-store promotional events.
  • Set up visually appealing promotional displays.
  • Answered questions and resolved concerns.
  • Maintained store in clean and neat manner.
  • Responded to safety and loss prevention incidents.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Evaluated transactions for suspected fraud.
  • Signed for incoming shipments in manager's absence.
  • Operated cash register.
  • Calculated bill totals and tax amounts.
09/2013 to 10/2015 Restaurant Waitress Bent Fork | City, STATE,
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Provided exceptional service to 45customers per day at The Bent Fork establishment.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3compartment sink.
  • Processed customers' payments and provided receipts.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Greeted newly seated guests quickly and efficiently.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Sent orders to kitchen staff by ticket.
  • Rearranged tables and chairs, located or rolled extra silverware,menu's and cups, to prepare for large groups.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Prepared and served cold, and hot beverages to guests.
04/2011 to 07/2013 Owner/Manager Bugg Family Opry | City, STATE,
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Analyzed entertainment client business needs and assisted in determining appropriate resources and strategies.
  • Set pricing structures according to market analytics and emerging trends.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
  • Supervised performance of 10 workers with goals of improving productivity, efficiency and cost savings.
  • Led startup and opening of Entertainment business and provided business development, creation of operational procedures and workflow planning.
Education and Training
Expected in 05/1983 High School Diploma | Rushville High School, Rushville, IL, GPA:

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Resume Overview

School Attended
  • Rushville High School
Job Titles Held:
  • Assistant General Manager
  • Key Holder
  • Restaurant Waitress
  • Owner/Manager
Degrees
  • High School Diploma