Assistant General Manager resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
* Motivated AGM with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursuing new position with room for advancement alongside growing team.
* High-energy management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
* Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Goal Setting
Cost Reduction
Training Management
Employee Motivation
Focus and Follow-Through
Customer Service Management
Quality Assurance
Originality and Creativity
Verbal and Written Communication
Team Leadership
Multitasking and Prioritization
Money Handling
Decision Making
Understanding Customer Needs
Calm and Professional Under Pressure
Issue and Complaint Resolution
Creative Problem Solving
Customer Data Confidentiality
Upselling Products and Services
Building Customer Trust and Loyalty
Efficient and Detail-Oriented
De-escalation Techniques
Order and Refund Processing
Upbeat and Positive Personality
Responding to Difficult Customers
Establishing and Maintaining Customer Relationships
Promoting Brand and Company Identity
Patient and Empathetic
Document and Records Management
Inbound and Outbound Calling
Work History
Assistant General Manager, 02/2021 to Current Hyatt Hotels Corp. – Greensboro, NC,
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Mentored and motivated team members to achieve challenging business goals.
Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
Motivated, trained and disciplined employees to maximize performance.
Enforced quality assurance protocols to deliver ideal customer experiences.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Performed pricing and estimates based on customer needs and requirements.
Built customer loyalty by devising promotions and products according to customer needs and budget.
Resolved problems promptly to elevate customer approval.
Handled cash accurately and prepared deposits.
Detailer, 03/2017 to 07/2019 Carvana – Gardendale, AL,
Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
Applied wax to vehicle exteriors and buffed to brilliant shine.
Vacuumed interiors of vehicles to remove dirt and debris.
Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Shined vehicle windows and windshields to remove water spots.
Performed multiple inspections daily and kept complete, accurate records of vehicle condition.
Used steam cleaning equipment to remove dirt from engine and engine compartment.
Identified safety issues and addressed with shift supervisor.
Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Completed vehicle inspections prior to service and after completion to assess damage.
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
Claire Painting LLC, 01/2012 to 01/2019 Tom Hollers – City, STATE,
Corrected surface imperfections by filling cracks, holes and joints.
Performed regular preventive maintenance on tools and equipment to support best quality of work.
Applied paint with cloth, brush, sponge and fingers to create special effects.
Interacted with clients to report progress and verify timetable for completed work.
Conducted final work check to assess quality and make corrections if necessary.
Achieved optimal adherence by washing, treating and sanding surfaces.
Applied caulk, putty and plaster to walls using correct techniques to achieve professional finishes.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Created plans and communicated deadlines to ensure projects were completed on time.
Developed and maintained courteous and effective working relationships.
Education
GED: , Expected in 02/2012 Pensacola State College - Pensacola, FL GPA:
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