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Assistant General Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Versatile Assistant General Manager with 5 years of experience overseeing daily Five Guys operations with additional 3 years of management experience. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through effective communication and willingness to apply team feedback to resolve challenges.

Skills
  • Staff Management
  • Guest Services
  • Cleaning
  • Quality Management
  • Restaurant Operations
  • Recruitment
  • Training And Development
  • Food Preparation And Safety
  • Food Plating And Presentation
  • Sanitation Standards
  • Restaurant Management
  • Problem Solver
  • Setting Goals
  • Basic Math
  • Employment Laws
  • Written And Verbal Communication
  • Management Experience
  • Multi-Tasking
  • Exceptional Leadership
  • Scheduling
  • Day-To-Day Operations
  • Maximizing Profitability
  • Food Service Experience
  • Budgeting
  • Order Delivery Practices
  • Passion For Customer Satisfaction
Work History
04/2016 to Current
Assistant General Manager Hilton Grand Vacations Kissimmee, FL,
  • Engaged team members and improved performance by delivering daily updates and conducting team meetings to obtain feedback and convey new policies.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Motivated, trained and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Maintained 95% or better on Steritech Audits
  • Sales over past year have gone from 25k on average to 30k which is about 20% increase in sales. Projecting 32k currently with expectations of reaching 35k by end of year
  • Disciplined and maintained staff of 22-30 to provide hospitable, professional service reflecting business initiatives
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output
  • Limited utility, equipment, labor and food expenses by implementing cost-control strategies
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using communication and team work.
  • Tracked comment card data, logging information to identify marketing trends, needs for improvement and guest satisfaction
01/2016 to 03/2016
Kitchen Manager B.F. Saul Company Hospitality Germantown, MD,
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Oversaw food preparation and monitored safety protocols.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Purchased food and cultivated strong vendor relationships.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Coordinated and organized all restaurant inventory.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Hired and managed all kitchen staff.
08/2014 to 01/2016
Kitchen Supervisor Giant Eagle Cleveland, OH,
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Oversaw grill, stove and oven and cleaned all equipment after every shift.
  • Monitored food preparation, production and plating for quality control.
Education
Expected in 06/2009
GED:
Amherst County High School - Amherst, VA
GPA:
Certifications

ServSafe certified

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Resume Overview

School Attended
  • Amherst County High School
Job Titles Held:
  • Assistant General Manager
  • Kitchen Manager
  • Kitchen Supervisor
Degrees
  • GED