Assistant General Manager Resume Example Fleet Doc

Joe

Huff

Professional Summary

Experienced assistant general manager with over 10 years of experience in automotive retail. Excellent reputation for resolving problems, improving customer satisfaction, maintaining business relationships and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills

Point of Sale Systems
Quality Management
Client account management
Performance improvement
Relationship building

Exceptional interpersonal communication
Efficient multi-tasker
Effective leader
Operations management

Education

Eastern Kentucky UniversityRichmond, KY12/2012Bachelor of Arts: Humanities & Philosophy

Thesis: [Name of Thesis]

Work History

Fleet Doc - Assistant General Manager
Lexington, KY05/2020 - 08/2020

Resolved problems promptly and effectively to elevate customer approval.
Performed pricing and estimates based on customer needs and requirements.
Motivated, trained and disciplined employees to maximize performance.
Explained estimates and determined repair timelines to manage customer expectations.
Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Delegated jobs to subordinates and monitored quality of work.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
Attended safety meetings and implemented policies with junior team members.
Changed, rotated and balanced tires.
Procured, organized and managed parts inventories.
Wrote work orders and updated accounts in workshop computer.
Responded to customer telephone calls, emails and in-person requests for assistance.
Maintained cleanliness, safety and efficiency of garage.
Completed customer orders and warranty services according to manufacturer specifications.
Maintained awareness of vehicle market trends to assess customer demands and budgets.

Advanced Auto Parts - Assistant Manger of Auto Parts Retail Store
Richmond , KY09/2011 - 05/2015

Established and optimized schedules to keep coverage and service in line with forecasted demands.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Trained team members in successful strategies to meet operational and sales targets.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Optimized store displays and appearance via strategic merchandising.
Reduced shrinkage by closely monitoring inventory and security procedures.
Examined merchandise to verify correct pricing and attractive displays.
Completed routine store inventories.
Helped customers locate appropriate store locations of products, answered questions about products and provided solutions for various issues.

Kroger- Cashier Supervisor
Richmond , KY01/2005 - 05/2012

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained team members in successful strategies to meet operational and sales targets.
Monitored self-checkout systems and provided assistance or intervention where required.
Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
Monitored areas for security issues and safety hazards.
Provided strong service to customers, increasing customer loyalty.
Mentored new sales associates to contribute to store's positive culture.
Built positive relationships with customers to increase repeat business.

Tire Discounters- Service Advisor
Richmond, KY03/2011 - 12/2011

Maintained accurate records of time and materials required to perform repairs and service.
Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
Followed established safety procedures and techniques when working under lifted vehicles.
Ordered repair parts quickly to prevent delays in projects and repair work.
Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Examined new and replacement parts to uncover defects.
Supervised general repairs performed by new staff mechanics.
Prepared logs on each repair and maintained customer records for each job.
Managed inventory through computerized inventory control system.
Inspected vehicles and evaluated condition of systems, equipment, lights and accessories.
Performed routine maintenance and repairs using hand and power tools to maximize reliability.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance and calling for repairs.

Resume Overview

Companies Worked For:

Fleet Doc
Advanced Auto Parts
Kroger
Tire Discounters

School Attended

Eastern Kentucky University

Job Titles Held:

Assistant General Manager
Assistant Manger of Auto Parts Retail Store
Cashier Supervisor
Service Advisor

Degrees

Bachelor of Arts : Humanities & Philosophy

Assistant General Manager Resume Example

Resume Score: 80%

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