Assistant General Manager Resume Example
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ASSISTANT GENERAL MANAGER
Professional Summary
High-energy Asst. General management professional offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Skills
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Work History
07/2019 - CurrentAssistant General Manager | Hyatt Hotels Corp. - Burlington , MA
- Greet, assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Developed team communications and information for daily meetings.
- Assisting in day-to-day operations of brand new, 62-room hotel with staff of 13 employees.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Generated financial statements and reports detailing accounts receivable status
- Managed efficient and accurate processing of invoices and check requests for many of locations and contracts we have with different company's.
- Educated customers about billing, payment processing and support policies and procedures.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met all customer call guidelines including service levels, handle time and productivity.
- Scheduling employees to work and cover shifts.
- Covering Shifts when an employee calls off.
- Working with The System Fosse
- Ulti-pro Training along with some onesource training With Microsoft Office
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
- Executed positive demeanor to each and every visitor approaching front desk.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately.
- Prepared weekly employee work schedules for 13 team members ensuring all shifts received adequate coverage.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Mentored and motivated team members to efficiently achieve challenging business goals.
Education
06/2005Tinley Park High School, CityHigh School Diploma:
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Resume Overview
School Attended
- Tinley Park High School
Job Titles Held:
- Assistant General Manager
Degrees
- High School Diploma :
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