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Assistant General Manager Resume Example

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ASSISTANT GENERAL MANAGER
Professional Summary

High-energy Asst. General management professional offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Skills
  • Staff Management
  • Employee Training
  • Cash Handling
  • Payroll Processing
  • Scheduling
  • Inventory Control
  • Guest Services
  • Repair
  • Cleaning
  • Budgeting
  • Sales
  • Team leadership
Work History
07/2019 - CurrentAssistant General Manager | Fairfield Inn By Marriott - Tinley Park, IL
  • Greet, assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Developed team communications and information for daily meetings.
  • Assisting in day-to-day operations of brand new, 62-room hotel with staff of 13 employees.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Generated financial statements and reports detailing accounts receivable status
  • Managed efficient and accurate processing of invoices and check requests for many of locations and contracts we have with different company's.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Scheduling employees to work and cover shifts.
  • Covering Shifts when an employee calls off.
  • Working with The System Fosse
  • Ulti-pro Training along with some onesource training With Microsoft Office
  • Kept accounts in balance and ran daily reports to verify totals.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately.
  • Prepared weekly employee work schedules for 13 team members ensuring all shifts received adequate coverage.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
Education
06/2005Tinley Park High School, Tinley Park, ILHigh School Diploma:
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Resume Overview

Companies Worked For:

  • Fairfield Inn By Marriott

School Attended

  • Tinley Park High School

Job Titles Held:

  • Assistant General Manager

Degrees

  • High School Diploma :

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