Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Certified in First Aid and CPR through May 2020
  • Training and development skill
  • I stay calm and collected in chaotic situations.
  • Task delegation
  • Food safety and sanitation
  • Food storage safety
  • California Servsafe Food Handler
  • Skilled multi-tasker
  • Focused on customer satisfaction
  • Team management
Assistant General Manager, 04/2017 - 12/2019
Hyatt Hotels Corp. The Woodlands, TX,
  • Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Monitored cash intake to eliminate discrepancies.
  • Motivated and led team members to work together to achieve targets.
  • Disciplined and maintained staff of 40 to provide hospitable, professional service reflecting business initiatives.
  • Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Placed new inventory orders and oversaw correct restocking procedures.
  • Boosted customer satisfaction ratings by resolving issues quickly.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Maintained physical and computer file systems.
  • Secured positive customer experiences while executing effective quality assurance practices.
Shift Lead, 10/2015 - 04/2017
Arby's, Llc Orem, UT,
  • Managed and mentored 40 staff members.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Oversaw coverage for shifts and switching of shifts.
  • Resolved customer complaints and reported issues to senior management.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Supervised successful team of [Number] [Job title]s by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
  • Completed opening and closing duties to facilitate business operations.
  • Documented receipts, employee hours and inventory movements.
  • Increased overall team efficiency and productivity.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
  • Collaborated with team members to complete demanding projects under tight deadlines.
  • Trained new employees on cashier and food making positions to support team efficiency.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
Crew Member, 08/2013 - 04/2017
Sonic Glenpool, OK,
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Helped customers find specific products, answering questions and offering advice.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Observed company return policy when processing refunds.
  • Restocked workstation with supplies and ensured out of stock items were communicated to management.
  • Processed credit card payments and ensured customers signed counter slips.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Accepted payments and made change to process transactions.
  • Informed customers of final bill tab and processed form of payment.
  • Washed and sanitized dishes after every use to protect customers.
  • Prepared Pico de Gallo by chopping, dicing and mixing ingredients.
  • Dispensed, poured and mixed water, soft drinks and beverages.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Reviewed contents on food trays to check receiving complete order.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Accurately made change for cash transactions.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Executed proper techniques when preparing menu item ingredients.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Presented completed orders to servers in an efficient manner.
  • Assisted with training and development of new talent.
  • Made all meals in accordance with company standards and requirements.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
  • Adhered to all regulatory standards regarding safe and sanitary food prep.
  • Properly garnished and arranged orders on plates and trays.
  • Executed proper techniques to prepare menu item ingredients.
  • Collaborated with team to deliver timely service of items.
  • Followed recipes to maintain restaurant standards and satisfy customers.
  • Safely operated ovens, fryers and grills to prevent injuries and accidents.
Babysitting, 06/2012 - 04/2017
Katarina Crouch City, STATE,

I cared for Katarina's daughter, who was almost one year old when I began watching her and was almost two years old when I stopped watching her. I watched her approximately once a month from June 2012-May 2013, 3-5 times weekly from June 2013-July 2013, and approximately twice a month from August 2013-April 2017.

These are the duties I carried out to insure the childs safety, health, and comfort.

  • Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Secured indoor and outdoor premises to protect children under care.
  • Fostered learning relationships with children by creating educational and productive games and projects.
  • Provided healthy and nutritious snacks and meals according to individual needs.
  • Minimized TV and mobile device time by engaging children with games and reading books.
  • Assisted younger children with learning how to accomplish small, age-appropriate jobs.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Calculated amount owed for services and collected payment from parents.
  • Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
  • Enforced rules to teach manners and maintain safe environment.
  • Read variety of books to children to promote language development skills.
Education and Training
High School Diploma: , Expected in 06/2015
Templeton High School - Templeton, CA

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Resume Overview

School Attended

  • Templeton High School

Job Titles Held:

  • Assistant General Manager
  • Shift Lead
  • Crew Member
  • Babysitting


  • High School Diploma

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