Assistant General Manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I am a performance driven individual with 20+ years of experience in customer service industry. I exhibit solid communication and leadership skills while motivating and fostering teamwork along with initiating procedures for continuous improvement in business operations and service. I have been overseeing merchandising, store retail operations,human resources management while training and mentoring teams efficiently and smoothly and exceeding expectations. I possess comprehensive knowledge in providing customer care, quality service standards, and customer satisfaction techniques.

  • Customer Service
  • Vendor Relations
  • Profit and Loss
  • Time Management
  • Scheduling
  • Staff Management
  • Sales
  • Food Preparation
  • Onboarding
  • Employee Training
  • Cash Handling
  • Purchasing
  • Point of Sale Systems
  • Performance Appraisals
  • Payroll Processing
  • Leadership and Team Building
  • Communication and Coordination
Work History
Assistant General Manager, 06/2018 - Current
Hyatt Hotels Corp. Atlanta, GA,
  • Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Motivated, trained and offered corrective feedback to all employees to maximize performance.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Handled cash accurately and prepared deposits.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Plan and prepare work schedules, assign employees to special tasks and perform performance counseling
  • Used a lead by example approach when accurately and positively training team members
  • Offered recognition and appraisal to team members
  • Receiving freight and confirming accurate invoices
Lead Server, 11/2017 - 11/2018
Sagora San Angelo, TX,
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Supervised front end and kitchen staff.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted and maintained relationships with regular customers.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Restaurant General Manager, 10/2014 - 08/2016
Arbys Erie, PA,
  • Led and directed team members on effective methods, operations and procedures.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Recruited top-notch employees for all needed positions.
  • Verified accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
Associate of Science: Certified Addiction Therapist , Expected in 05/2011
Morgan Community College - Fort Morgan, CO

4 Credits in Business Management

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Resume Overview

School Attended

  • Morgan Community College

Job Titles Held:

  • Assistant General Manager
  • Lead Server
  • Restaurant General Manager


  • Associate of Science

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