Assistant General Manager resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
I am a performance driven individual with 20+ years of experience in customer service industry. I exhibit solid communication and leadership skills while motivating and fostering teamwork along with initiating procedures for continuous improvement in business operations and service. I have been overseeing merchandising, store retail operations,human resources management while training and mentoring teams efficiently and smoothly and exceeding expectations. I possess comprehensive knowledge in providing customer care, quality service standards, and customer satisfaction techniques.
Skills
Customer Service
Vendor Relations
Profit and Loss
Time Management
Scheduling
Staff Management
Sales
Food Preparation
Onboarding
Employee Training
Cash Handling
Purchasing
Point of Sale Systems
Performance Appraisals
Payroll Processing
Leadership and Team Building
Communication and Coordination
Work History
Assistant General Manager, 06/2018 - Current Hyatt Hotels Corp. – Atlanta, GA,
Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Motivated, trained and offered corrective feedback to all employees to maximize performance.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Handled cash accurately and prepared deposits.
Resolved problems promptly and effectively to elevate customer approval.
Plan and prepare work schedules, assign employees to special tasks and perform performance counseling
Used a lead by example approach when accurately and positively training team members
Offered recognition and appraisal to team members
Receiving freight and confirming accurate invoices
Lead Server, 11/2017 - 11/2018 Sagora – San Angelo, TX,
Kept register accurate through correct billing, payment processing and cash management practices.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Checked identification to enforce age regulations for alcoholic beverages.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Supervised front end and kitchen staff.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Greeted and maintained relationships with regular customers.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Restaurant General Manager, 10/2014 - 08/2016 Arbys – Erie, PA,
Led and directed team members on effective methods, operations and procedures.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Recruited top-notch employees for all needed positions.
Verified accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Actively participated in ongoing customer service programs to build sales and rapport in community.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Skillfully interacted with external vendors to obtain best quality in pricing and product.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Education
Associate of Science: Certified Addiction Therapist , Expected in 05/2011 - Morgan Community College - Fort Morgan, CO GPA:
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