assistant general manager resume example with 3+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Skilled and talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve organizational outlook.
Skills
Business Development
Team leadership strength
Business operations background
Training and development skill
Sales Techniques
Leadership
Financial leadership expertise
Budget control
Sales team development
Supervision
Performance improvements
Packaging and sanitation
Team building and motivation
Safety assurance
Recruiting and hiring
Customer experiences
Calm under pressure
Employee development
Training and coaching
Communication skills
Experience
01/2020 to CurrentAssistant General ManagerHyatt Hotels Corp. | Orlando, FL,
Efficiently met business targets to provide streamlined operations performance.
Motivated and led team members to work together to achieve targets.
Worked with management to plan and implement special events to boost customer numbers and profits.
Identified customer needs and delivered relevant product solutions.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Placed new inventory orders.
Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
04/2019 to 02/2020Store LeadMusic And Arts | Park Ridge, IL,
Managed vendor relationships to support supply chain and maintain product quality.
Identified safety hazards and notified management to determine proper resolution of issues.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Bent, lifted, opened, and moved products weighing up to 50 pounds.
Continuously moved and unpacked over 50 pounds of all types of packages, maintaining efficiency and accuracy for long shifts.
Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Demonstrated great teamwork skills with staff members involved in production and transport.
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Received orders via phone, mail, fax and internet daily.
Replenished inventory with focus on addressing customer needs.
Communicated effectively with members of public in often crowded and noisy environments.
10/2018 to 01/2019CashierHeadway Corporate Resources | Hampstead, NC,
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Operated cash register, collected payments and provided accurate change.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Monitored sales events, added new merchandise and rang up purchases.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Learned roles of other departments to provide coverage and keep store operational.
Welcomed customers, offering assistance to help find necessary store items.
Inspected items for damage and obtained replacements for customers.
Scanned customer purchases, supporting transactions to streamline sales process.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Resolved issues with cash registers, card scanners and printers.
Promoted specific item options to drive sales and achieve add-on purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
05/2017 to 12/2018Key HolderJo-Ann Fabrics | Ontario, CA,
Compiled weekly monetary reports and records for store managers.
Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Described merchandise and services to customers.
Answered questions and resolved concerns.
Calculated bill totals and tax amounts.
Recommended improvements to store procedures.
Organized in-store promotional events.
Maintained store in clean and neat manner.
Operated cash register.
Education and Training
Expected in 05/2020 to to High School Diploma | Olentangy Liberty High School, Powell, OHGPA:
Expected in to to Bachelor of Science | SciencesThe Ohio State University, Ohio, GPA:
Still enrolled but planning to get a bachelors in sciences.
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