Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Quick-thinking Manager with 15 years of experience guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Skills
Team Leadership Expertise
Staff Management
Inventory Control
Onboarding
Guest Services
Cleaning
Quality Management
Food Safety
Scheduling
Sales
Food Preparation
Employee Training
Cash Handling
Purchasing
Performance Appraisals
Payroll Processing
Work History
07/2019 to CurrentAssistant General ManagerMacy's, Inc. | Rosemont, IL,
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Oversaw computer database and physical filing systems.
Built customer loyalty by devising promotions and products according to customer needs and budget.
Handled cash accurately and prepared deposits.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Resolved problems promptly and effectively to elevate customer approval.
Motivated, trained and disciplined employees to maximize performance.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Mentored and motivated team members to efficiently achieve challenging business goals.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
07/2015 to 07/2019Office Manager Chase Brass | Irving, TX,
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Handled all incoming business and client requests for information.
Completed bi-weekly payroll for 32 employees.
Compared vendor prices and negotiated for optimal savings.
Improved office operations by automating client correspondence, record tracking and data communications.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Evaluated employee records and productivity to complete over 32 employee evaluations per quarter
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Maintained computer and physical filing systems.
Received, screened and routed incoming calls.
Recruited and hired qualified candidates for vacant and new positions.
Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Coordinated special projects and managed schedules.
Met challenging quotas for productivity and accuracy of work.
Solved problems timely and effectively, ensuring customer satisfaction.
07/2005 to 07/2015Office ManagerChase Brass | Montgomery, IL,
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Established and updated work schedules to account for changing staff levels and expected workloads.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
Monitored front areas so that any questions could be responded to quickly and effectively.
Achieved all specific team objectives and collection activity.
Codified office structures and processes to promote teamwork and performance.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Completed bi-weekly payroll for 12 employees.
Education
Expected in 09/2018Associate of Science | Business ManagementWarner University, Lake Wales, FLGPA:
Expected in 04/2020Bachelor of Science | Business ManagementWarner University, Lake Wales, FLGPA:
Graduated with a 3.59 GPA
Dean's List since 2017
Started the Master's program June 2020
Expected in 06/2022MBA | Business ManagementWarner University, Lake Wales, FL, GPA:
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