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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Quick-thinking Manager with 15 years of experience guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Skills
  • Team Leadership Expertise
  • Staff Management
  • Inventory Control
  • Onboarding
  • Guest Services
  • Cleaning
  • Quality Management
  • Food Safety
  • Scheduling
  • Sales
  • Food Preparation
  • Employee Training
  • Cash Handling
  • Purchasing
  • Performance Appraisals
  • Payroll Processing
Work History
07/2019 to Current Assistant General Manager Macy's, Inc. | Rosemont, IL,
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Oversaw computer database and physical filing systems.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Handled cash accurately and prepared deposits.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Motivated, trained and disciplined employees to maximize performance.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
07/2015 to 07/2019 Office Manager Chase Brass | Irving, TX,
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Handled all incoming business and client requests for information.
  • Completed bi-weekly payroll for 32 employees.
  • Compared vendor prices and negotiated for optimal savings.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Evaluated employee records and productivity to complete over 32 employee evaluations per quarter
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Maintained computer and physical filing systems.
  • Received, screened and routed incoming calls.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Coordinated special projects and managed schedules.
  • Met challenging quotas for productivity and accuracy of work.
  • Solved problems timely and effectively, ensuring customer satisfaction.
07/2005 to 07/2015 Office Manager Chase Brass | Montgomery, IL,
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that any questions could be responded to quickly and effectively.
  • Achieved all specific team objectives and collection activity.
  • Codified office structures and processes to promote teamwork and performance.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Completed bi-weekly payroll for 12 employees.
Education
Expected in 09/2018 Associate of Science | Business Management Warner University, Lake Wales, FL GPA:
Expected in 04/2020 Bachelor of Science | Business Management Warner University, Lake Wales, FL GPA:
  • Graduated with a 3.59 GPA
  • Dean's List since 2017
  • Started the Master's program June 2020
Expected in 06/2022 MBA | Business Management Warner University, Lake Wales, FL, GPA:

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School Attended

  • Warner University
  • Warner University
  • Warner University

Job Titles Held:

  • Assistant General Manager
  • Office Manager
  • Office Manager

Degrees

  • Associate of Science
  • Bachelor of Science
  • MBA

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