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Assistant General Manager Resume Example

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ASSISTANT GENERAL MANAGER
Highlights

Quality leadership

Excellent written and verbal communicator

Problem solving

Project management





Customer service-oriented

Deadline-driven

Enthusiastic team player

Self-directed

Innovative

Accomplishments
Experience
Assistant General Manager
June 2015 to CurrentTwo Stones Pub － Newark, DE
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Regularly updated computer systems with new pricing and daily food specials.
Marketing and Events Manager
May 2014 to May 2015Kildare's Irish Pub － Newark, DE
  • Seamlessly planned and executed in-house events, both professional and social, ensuring events ran smoothly and handling feedback
  • Met with customers to discuss specifications of events and built budgets estimating costs of different types of events
  • Brand management, specifically in-house and social media, ensuring that all programs align with brand guidelines
  • Develop and deploy compelling, differentiated programs and messaging to increase overall restaurant profitability and measures to reduce costs and increase revenue
  • Coordinate store-level marketing components of brand reimaging program, ensuring value proposition is consistent throughout all marketing materials
  • Organize marketing activities, such as promotional events and discount schemes
  • Created quarterly event calendars and corresponding budgets.
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
  • Developed 5-10 marketing strategies and campaigns each quarter.
  • Created sales strategies to promote advertising offerings and motivate larger deals.
  • Managed new product and content releases.
  • Spearheaded the creation social media content.
  • Managed all company customer engagement campaigns.
Graduate Assistant
August 2013 to May 2014University of Delaware － Newark, De
  • Served as teaching assistant for classes taught by Dr. Robert Nelson, PhD and Professor Ronald Cole
  • Completed research with Dr. Robert Nelson, PhD by collecting data and completing research for published project, "Impact of Publically-Subsidized Hotels"
  • Co-wrote textbook chapter outlining trends and forecasts for restaurants for published textbook "Hospitality 2020" by Dr. Fred DeMicco, PhD
  • Designed and completed research project based on social media usage in the restaurant industry
  • Designed and developed social media marketing research study implemented in three local Delaware restaurants via social media outlets and in-store surveys
  • Implemented social media marketing surveys within three locally owned restaurants to determine customer usage of the restaurant's social media sites such as Facebook, Twitter and Instagram.
Social Media Manager
September 2013 to June 2014Lerner College of Business, University of Delaware － Newark, DE
  • Developed and managed online social media platforms for University of Delaware Alfred Lerner College of Business MBA and Graduate Programs: primarily Facebook, Twitter and LinkedIn.
  • Created an official company page on Facebook to facilitate interaction with customers.
  • Managed all social media programs, including Internet forums, blogs, social networking applications and message boards.
  • Achieved a strong, visible social media presence and developed content strategy with viral potential.
  • Continuously monitored online public relations and increased engagement.
  • Produced engaging online marketing campaigns.
  • Spearheaded the creation of social media content.
Teaching Assistant - Study Abroad, Sydney, Australia and Auckland, New Zealand, Winter 2014
January 2014 to January 2014University of Delaware － Newark, DE
  • Interacted with students both in and out of the classroom and built interpersonal relationships with students on academic level.
  • Adaptability and flexibility in new and unfamiliar situations.
  • Strong listening, communications and organization skills that were utilized to navigate new cities.
Manager
April 2010 to August 2013Saxbys Coffee Shop － Newark, DE
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions, work-flow plans and employee training aids.
  • Directly motivating and instructing staff members to meet operational and organizational objectives by developing a climate of enthusiasm, teamwork and cooperation on staff.
  • Monitor and manage store staffing levels by conducting interviews, training new employees and ensuring constant development by coaching individual staff members and setting staff priorities and goals
  • Worked collaboratively with owner to set goals and par for weekly, yearly and monthly forecasting as related to sales and purchasing.
  • Purchase and control weekly store inventory with attention to budget guidelines, customer influx, and need to balance costs to ensure profitability.
  • Worked closely with the owner to maintain expenses below budget through accurate planning, waste reduction, purchasing and cost-effective operating procedures.
Education
Masters of Business Administration : May 2015University of Delaware － Newark, DE
Masters of Science : Hospitality Business AdministrationGPA: GPA: 3.78/4.0Hospitality Business Administration GPA: 3.78/4.0
Bachelor of Science : Exercise Physiology, December 2008East Carolina University － Greenville, NCGPA: GPA: 3.83/4.0 Graduated Magna Cum LaudeExercise Physiology GPA: 3.83/4.0 Graduated Magna Cum Laude
Certifications
Cvent Event Planning Certified Revinate Reputation Management Certified ServSafe Food Safety Certified Certified ServSafe Instructor Registered ServSafe Proctor
Interests

Volunteer, Extracurriculars & Professional Affiliations Community Volunteering & Professional Affiliations: Multiple Sclerosis Walk and Fundraiser since 2010 Member of the Multiple Sclerosis Society Delaware Chapter's Emerging Leader's Council since 2012.


Coordinated fundraising and donor communication for Delaware County Chapter of the National MS Society


*Organized sponsors and auction items for MSquerade Ball held in November


*Assisted with fundraising, event coordination and planning for MSquerade Ball

Additional Information
  • Coordinated fundraising and donor communication for Delaware County Chapter of the National MS Society *Organized sponsors and auction items for MSquerade Ball held in November *Assisted with fundraising, event coordination and planning for MSquerade Ball
Skills
academic, Apple, attention to detail, balance, Brand management, budgets, budget, coaching, interpersonal, content, cost control, Council, customer satisfaction, Customer Service, employee training, Staff Training, estimating, Event Planning, Food Safety, forecasting, Instructor, instructing, inventory, Inventory Management, Team Building, Leadership, teambuilding, listening, marketing research, marketing, marketing materials, MBA, mediation, mentoring, messaging, Microsoft Office, Operations Management, organizational, organization skills, PhD, Policies, presenting, Problem Resolution, public relations, Purchasing, Quality Assurance, Quick learner, reporting, research, Safety, sales, Scheduling, social media platforms, staffing, strategy, surveys, teaching, teamwork, waste reduction, work-flow
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Resume Overview

Companies Worked For:

  • Two Stones Pub
  • Kildare's Irish Pub
  • University of Delaware
  • Lerner College of Business, University of Delaware
  • Saxbys Coffee Shop

School Attended

  • University of Delaware
  • East Carolina University

Job Titles Held:

  • Assistant General Manager
  • Marketing and Events Manager
  • Graduate Assistant
  • Social Media Manager
  • Teaching Assistant - Study Abroad, Sydney, Australia and Auckland, New Zealand, Winter 2014
  • Manager

Degrees

  • Masters of Business Administration : May 2015
    Masters of Science : Hospitality Business Administration
    Bachelor of Science : Exercise Physiology , December 2008

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