Motivated manager with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Skills
Leadership and team building
Employee scheduling
Safety assurance
Staff supervision
Vendor relationships
Top talent recruiting, hiring and retention
Purchasing and planning
Team training and development
Proficient in MS Word, MS Excel, MS Outlook, MS PowerPoint
Communication skills
Profit and loss accountability
Experience
Assistant General Manager, 04/2017 - Current Midas Hospitality – Lancaster, CA,
Assists the General Manager in achieving successful operations at the location including production, sales, customer service, inventory management, delivery, human resources, safety and administrative activities.
Kept manager informed on status of initiatives, issues, schedules that impact the success of the location.
Provided direction to the management team and employees to ensure accomplishment of location objectives and goals.
Assisted General Manager in recruiting, hiring, promoting, training and terminating employees.
Assisted in preparation of the location budget preparation, operating costs, and annual reporting of the operation.
Assisted the Human Resource Generalist in providing personnel administrative support functions to employees.
Monitored, managed, reviewed, verified, and coordinated personnel information and documents for the accuracy, completeness, and timeliness of all transactions.
Provided assistance to personnel who have pay and benefit problems.
Assist in the onboarding and termination of personnel.
Handled all safety programs and training for new employees and current employees.
Monitored and scheduled maintenance of the full fleet of vehicles and maintained paperwork.
Limited utility, equipment, and labor expenses by implementing cost-control strategies.
Efficiently met business targets to provide streamlined operations performance.
Driver, 01/2007 - Current Glanbia Plc – Twin Falls, ID,
Operating 24 ft. van and tandem truck.
I adhered to the Federal DOT regulations for commercial drivers.
Certified forklift & moffett operator.
Delivered goods and services to customers on time and in excellent condition.
Documented daily mileage, gas and other data.
Verified contents of inventory loads against shipping papers to determine any discrepancies.
Cleaned vehicle regularly to maintain professional appearance.
Achieved consistently high customer scores due to exceptional service.
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Interacted with customers pleasantly to meet needs and drive satisfaction.
Utilized GPS to optimize routes and continuously meet estimated delivery times.
Loaded and unloaded merchandise efficiently to meet demanding route targets.
Monitored traffic conditions and applied defensive strategies to avoid accidents.
Directed and managed the production and delivery functions in order to ensure that the operational, financial, safety and productivity goals related to these functions are met.
Understood and observed all safety procedures and practices and ensures that employees observe all safety procedures and practices in order to prevent injuries or damage; schedules periodic safety meetings. and solicits recommended changes to improve safety procedures.
Assisted the Human Resource Generalist in providing personnel administrative support functions to employees.
Monitored, managed, reviewed, verified, and coordinated personnel information and documents for the accuracy, completeness, and timeliness of all transactions.
Provide assistance to personnel who have pay and benefit problems.
Assist in the onboarding and termination of personnel.
Develop and prepare reports, documentation, and correspondence to support actions and recommendations.
Handled all safety programs and training for new employees and current employees.
Oversaw the total operation of yard activities from scheduling and dispatching loads, supervision of all employees, and assignment of workloads to employees.
Monitor and schedule maintenance of the full fleet of vehicles and maintain paperwork and schedules.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Manager in Training, 06/2014 - 06/2015 Colonial Life – Monroe, LA,
Worked independently to complete assigned course work.
Received training and performed duties in all operational areas, such as - yard operations, production, dispatch/scheduling/delivery, inside and outside sales and safety.
Set individual performance goals and monitor own progress with assigned management and program facilitator.
Participated in the development of operating budgets and capital expenditure recommendations in order to meet operational and financial goals.
Attended leadership events and meetings, to include Leadership and Sales Excellence training.
Participated in HR and workforce planning: staff selection and training, planning and assigning work; conducting performance reviews; rewarding and disciplining employees, addressing and resolving employee complaints.
Understood and observed all safety procedures and practices and ensuring that employees observe all safety procedures and practices in order to prevent injuries or damage.
Conduct periodic safety meetings and solicited recommended changes to improve safety procedures.
Education and Training
Bachelor of Science (Cum Laude): Business Management, Expected in 12/2011 - Norfolk State University - Norfolk, VA GPA:
GPA: 3.48
Associate of Science: General Studies, Expected in 12/2009 - Tidewater Community College - Norfolk, VA GPA:
GPA: 2.66
High School Diploma: , Expected in 05/1991 - Stuttgart High School - Stuttgart, AR GPA:
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