assistant general manager resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Versatile Assistant General Manager with 20 years of experience overseeing daily hospitality and boat operations on the San Antonio Riverwalk. Meticulous leader and strategic planner with innovative outlook to boost both short-term and long-term business goals. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Adaptive and deadline oriented consistently executes and completes multiple projects in high-stress environments.

  • Business Leadership
  • Policy Development and Enforcement
  • Problem Anticipation and Resolution
  • Quality Assurance
  • Decision Making
  • Inventory Tracking and Management
  • Materials Planning and Logistics
  • Process Development and Streamlining
  • Multitasking and Prioritization
  • Supervision - Successful operational fleet of 20+ boats for daily use in advance of busy holiday season
  • Business Development - Enhanced boat equipment inventory tracking has ensured a dependable fleet of boats allowing quick repairs and minimal business impact
  • Staffing - Support and maintain productive staff of over 120 employees
  • Business Development - Obtained city approval for new helm design to enhance boat operations
  • Affordability - Eliminated 120k in cost to drive affordability goals for 2021
  • Certified Tour Ambassador (CTA)Senior Boat Driver.
Work History
Assistant General Manager, 01/2017 to Current
Midas HospitalityBroken Arrow, OK,

Operational Responsibilities

  • Oversight of daily operations including dock operations, staffing, supply inventory, shipping and receiving, and sales analysis.
  • Delegating responsibilities and providing leadership and training to key personnel.
  • Ability to multitask and work in a fast-paced, high demanding work environment and adapts to change quickly.
  • Ensuring quality service environment for employees and customers.
  • Resolving issues using conflict resolution techniques and root cause analysis.
  • Maintain adequate inventory levels to ensure availability for sales but also aligning with affordability goals.
  • Initiating effective operating concepts and processes to improve efficiency and optimize productivity.
  • Support weekly Cost of Sales Analysis.
  • Coordinate supply orders for retail department & all other departments.
  • Regulating daily dispatch duties that include boat and dock assignments, daily schedules, & event planning support.
  • Support weekly Boat Driver scheduling, Scheduling manager for over 120 employees.
  • In house tech and IT support.
  • Subject Matter Expert for Technical system support helping to troubleshoot system issues and training staff on various systems.

Facilities Responsibilities.

  • Daily evaluation of each boat to ensure operational readiness.
  • Track and consolidate boat equipment to maintain inventory of required equipment to sustain fleet.
  • Developed boat assignment system distributing boats (Boat Hierarchy list).
  • Enhanced and initiated the use of fleet Maintenance software and educated each manager on its functionality and significance to operations.
  • This ensures all boat issues are documented and addressed daily.
  • Coordinated with Fabricator and sourced materials for design of new battery carts.
  • Oversaw the transition of 15 GoRio boat from their original propulsion systems to new Aqumod/Lithioinics which included:.
  • Identifying boat for transition.
  • Ordering all materials and supplies needed for transition.
  • Working with installers, tracking progress and following up with Daily, weekly reports to Leadership.
  • Cleaning and maintenance of both Marinas increasing organization and space.
  • Further strengthen and stabilizing our fleet.
  • Collaborated with lead mechanic to designed new Helm ventilation system for protection of Control system within the boat.
  • Obtained city approval for new boat helm design to enhance boat operations.
  • Collaborated with lead mechanic to relocate deck lighting and new lifejacket placement.
  • Support weekly Facility Department Scheduling.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed team schedule with eye for coverage needs and individual strengths.
Senior Operations Manager, 01/2006 to 01/2017
Amazon.Com, Inc.Hayward, CA,
  • Oversees daily operational tasks.
  • Supporting and training for key personnel.
  • Planning and controlling change to ensure day to day tasks are completed.
  • Multitasking and keeping up with fast-paced work environment.
  • Ensuring a quality service environment for employees and customers.
  • Managing critical customer issues using conflict resolution techniques.
  • Setting and reviewing weekly employee schedules to ensure efficient weekly production.
  • Overseeing inventory and distribution of tickets and sales items.
  • Managing daily financial tracking of operational sales and providing report outs to accounting to track daily financial progress.
  • Improve existing procedures to ensure effective daily operations for management staff and employees.
  • Develop internal tracking mechanisms for inventory distribution and financial analysis.
  • Maintain tracking of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets.
  • Communicate with dispatch staff to ensure resource support for daily operations.
  • Use of key competency skills including conflict management, business negotiation, organization, and decision-making.
  • Diagnose technical issues.
  • Familiarity with applicable local, state, and federal regulations.
Senior Boat Driver, 01/2004 to 01/2005
AecomCleveland, OH,
  • Promote sales of river boat tickets to customers.
  • Lead groups of visitors through points of historical, cultural, and regional interest on the Riverwalk.
  • Provide in-depth knowledge about destinations surrounding the Riverwalk
  • Ability to retain historical facts, dates and anecdotes, and then relay that information to visitors in an entertaining, informative way
  • Assist in training new hire boat drivers on company policies and procedures
GIS Specialist, 01/2002 to 01/2004
Pennwell MapSearchCity, STATE,
  • Created maps and graphs, using GIS software and related equipment.
  • Met with users to identify data needs, required outputs, and GIS project requirements.
  • Gathered, analyzed, and integrated spatial data and determined how best the information could be displayed using GIS
  • Compiled geographic data to ensure quality GIS project completion.
  • Operated and maintained GIS system hardware, software, plotter, digitizer, and color printer
  • Customized maps for Electrical Power, Oil, and Gas Companies
  • Fluent in constructing maps involving facilities, transmission and distribution lines
  • Experience in Arc/Info, ArcCatalog, ArcMap, ArcToolbox, AutoCAD, LandGIS, and Microstation
: Business Administration, Expected in to San Antonio College - San Antonio, TX
: , Expected in 1995 to Southwest Texas University - San Marcos, TX
: , Expected in 1993 to L.W. Fox Tech H.S - San Antonio, TX
Native or Bilingual

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Resume Overview

School Attended

  • San Antonio College
  • Southwest Texas University
  • L.W. Fox Tech H.S

Job Titles Held:

  • Assistant General Manager
  • Senior Operations Manager
  • Senior Boat Driver
  • GIS Specialist


  • Some College (No Degree)

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