assistant general manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Proactive Assistant General Manager with solid history of success in managing operations, building teams and equipping employees with skills to independently handle business needs. Offers 26 years of progressive experience combined with sound judgement and good problem-solving abilities. Strong record of consistently surpassing goals.

  • Recruitment and Hiring
  • Team Leadership
  • Goal Setting
  • Originality and Creativity
  • Records Organization and Management
  • Budget Control
Work History
04/2018 to Current Assistant General Manager National Express Corporation | Bismarck, ND,
  • At store 8310, prioritized hiring, training and on-boarding of all new staff, worked with CSAs to develop plan to help them apply for leader position in company. Further developed night supervisors including reviewing reports, communication throughout store, tracking spoilage and sales, and completing weekly FSRA assessments. Put together decorating team for promotion and holiday events.
  • At store 960, I started to develop myself for AGM position. I learned everything about position and was then able to better accomplish it at store 8310.
01/2007 to 04/2018 Food Service Manager Community Action Program For Central Arkansas | Conway, AR,
  • Basic responsibilities of FFM which later became FBM.
  • In 2013 - 2018, I was at store 956 for 5 years. At this store, I would recognize my strong food service employee who showed leadership and developed them to perform all my task when I was not on floor. I did same thing with decorating to bring awareness of new products and promotions. Sizzli hats were made to bring awareness to 2 for $3 promotion. (Somewhere there is pick of Phil Horn wearing hat.) I shared food service sales with everyone, bringing them together to create stronger team. I empowered my staff to run deli when I had to remove myself from floor. I encouraged my staff to stay on schedule and get tasks completed on time.
  • In 2011 - 2013, I transferred to Store 966 which was very challenging. When I went there, I had to revamp food service area. It was in deplorable condition and Western Pest was going to write up store and submit to corporate. We had to work on employee morale before anything else. I would reward my staff with small trinkets when they would do their weekly assignments to store standards. I let them know I appreciated my staff. I engage them in promotions for $1 coffee, making 3-1/2' coffee mug from paper. Other store GMs were impressed and wanted to get coffee mugs decorations for their stores. Store was very dynamic with both staff and customers. It was only WAWA in area and there was never down time. Store was constantly filled with customers. I was there 2 years.
  • I was at Store 924 in 2010 - 2011, yet another high volume store where I maintained store conditions and store morale. I worked there for year when my GM, Charlene Harrel, who is now supervisor in Florida, asked me to transfer to store 966 to help resolve issues preventing it from being WAWA standards. I was at this store for year.
  • At store 486 (2007 - 2010) was another high volume store. Again store was below WAWA standards. Rob Moore told me, "Go in there and do your thing." Along side Jenn Bates GM who was transferring in with me to improve conditions. Existing management staff was not living up to WAWA value. Lack of structure at store created snowball effect with staff morale. Between Jenn and I we were able to turn things around. This store I was able to start putting processes I learned in place. I set up daily checklist for daily so staff knew our expectations, I assigned weekly cleaning lists to associates, and made them aware of weekly spoilage and sales that was happening in store. This is where I learned importance of structure. I encouraged my staff to be engaged in promotions doing silly things like dressing up as product and ringing cow bells when product was ordered. One of outside fuel associates even volunteered to wear home made flat bread costume outside to promote new flat bread offer.
01/2003 to 01/2007 Assistant Manager Us Storage Centers | San Diego, CA,
  • At store 444 (2003 - 2005) became assistant manager and learned how to process vendor invoices, entering sales in log book, placing orders with vendors and creating daily cash deposits. Did interviewing, hiring and training of new staff.
  • In 2006, I applied for FFM at store 444 since I had graduated from culinary school and I could use my education to apply it to new position that was created. Tom DeStefano told me that I had what company was looking for managing food service.
  • In 2006 - 2007, I wanted to get into fuel store and I moved to store 966. Tammy Bertucci was in need of assistant manager and I was able to slide back into position.
08/1995 to 01/2003 Customer Service Leader Abb Ltd | Weaverville, NC,
  • At store 407, I transferred to NJ from Philadelphia. I worked mostly 2nd shift as I put myself through culinary school at Atlantic Cape Community College. In this store, we won prize patrol every month. We were the best performing store in all areas.
  • I joined WAWA in 1995 and worked at store 115 in Philadelphia. When I was hired the store already had bad shrink problems. A large amount of the employees were fired and other quit since everyone was under investigation. I along with 3 other staff members remained and became a CSL at this store in 1999. Lane Schwartz ran his store with only him and the 4 CSLs. I worked mostly midnights. At this store, we were robbed almost every week, and had to de-escalate physical fights daily. In 2000, I moved to NJ and still commuted an hour while attending culinary school. This was the store that I was robbed by a man who left a bomb on the counter in front of me and I showed up the next day for my shift.
Expected in 02/2023 to to Bachelor of Arts | Organizational Management University of Arizona, Tucson, AZ, GPA:
Expected in 05/2003 to to Certificate | Culinary Arts Atlantic Cape Community College, Hamilton NJ, GPA:
Expected in 06/2001 to to Certificate | Culinary Arts Cumberland County Vo-Tech, Rosenhayn, NJ, GPA:
Expected in 06/1995 to to High School Diploma | Delaware Valley High School, Philadelphia, PA, GPA:

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Resume Overview

School Attended

  • University of Arizona
  • Atlantic Cape Community College
  • Cumberland County Vo-Tech
  • Delaware Valley High School

Job Titles Held:

  • Assistant General Manager
  • Food Service Manager
  • Assistant Manager
  • Customer Service Leader


  • Bachelor of Arts
  • Certificate
  • Certificate
  • High School Diploma

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