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Assistant General Manager - 150 Guest Room Hotel Resume Example

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VT
ASSISTANT GENERAL MANAGER - 150 GUEST ROOM HOTEL
Professional Summary

High-energy hospitality management professional offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Service-driven restaurant team member knowledgeable about mixology and popular craft beers. Effective at keeping supplies stocked, tables cleared and glasses polished to appeal to customers from all walks of life. Management expertise gained over 15 years of experience.

Skills
  • Guest accommodations
  • Policy and procedure adherence
  • Guest experiences
  • Relationship development
  • Problem resolution
  • MS Office
Work History
08/2015 to 05/2020Assistant General ManagerCompany Name | City, State
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Supervised team of 8 front desk agents and helped to resolve issues arising during shifts.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
08/2011 to 05/2015Front Desk ManagerCompany Name | City, State
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
07/2006 to 06/2011Front Desk Office ManagerCompany Name | City, State
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Education
05/2004Basic Education | General LiteraturePalmdale High School, City, State
04/2008Hospitality And Management | Hospitality And ManagementCalifornia State University - Long Beach, City, State
Certifications
  • Cisco Certified Network Associate (CCNA)
  • Certified Information System Security Professional
  • Certified Associate in Project Management (CAPM)
  • SHRM Certified Professional (SHRM-CP)

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Resume Overview

School Attended

  • Palmdale High School
  • California State University - Long Beach

Job Titles Held:

  • Assistant General Manager
  • Front Desk Manager
  • Front Desk Office Manager

Degrees

  • 05/2004 Basic Education | General Literature
    04/2008 Hospitality And Management | Hospitality And Management

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