Assistant General Manager - 150 Guest Room Hotel Resume Example
High-energy hospitality management professional offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Service-driven restaurant team member knowledgeable about mixology and popular craft beers. Effective at keeping supplies stocked, tables cleared and glasses polished to appeal to customers from all walks of life. Management expertise gained over 15 years of experience.
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- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Supervised team of 8 front desk agents and helped to resolve issues arising during shifts.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Resolved guest complaints by addressing issues with rooms promptly.
- Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Cisco Certified Network Associate (CCNA)
- Certified Information System Security Professional
- Certified Associate in Project Management (CAPM)
- SHRM Certified Professional (SHRM-CP)
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Resume Overview
School Attended
- Palmdale High School
- California State University - Long Beach
Job Titles Held:
- Assistant General Manager
- Front Desk Manager
- Front Desk Office Manager
Degrees
- 05/2004 Basic Education | General Literature
04/2008 Hospitality And Management | Hospitality And Management
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