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ASSISTANT GENERAL MANAGER Resume Example

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ASSISTANT GENERAL MANAGER
Summary

High-energy and cultivated Assistant General Manager yielding over 7 years of expertise in the food and beverage industry. Adaptable and confident in changing environments. Resilient and organized with scheduling, improving inventory and optimizing financial controls. Outstanding relationship-builder; focused and dedicated to giving every guest a superb and memorable experience. Performance-oriented and passionate leader, driven to effectively motivate employee excellence and enforce quality, boost operations, company culture and brand. Effectively manage personnel and business operations to handle demanding service needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.

Skills
  • Quality and detail oriented
  • Exceptional verbal & written interpersonal and communication skills
  • Operations, P&L and payroll management
  • Policies and Procedures Implementation
  • Vendor sourcing, budgeting, tech-savvy
  • Team Leadership, coaching and mentoring, staff training/development enhancing performance improvement
  • Analytical skills
  • Cash handling
  • Multitasking abilities
  • Performance Appraisals
  • Restaurant Operations management, Sales Reporting
  • Onboarding, Recruitment
  • Effective leader
  • Relationship building
  • Employee scheduling, Employee Retention
  • Passion for guest satisfaction
  • Point of Sale (POS) system operation
  • Food Preparation and Safety
  • Employee scheduling
  • Consistently meet goals
  • Staff training/development
  • Client account management
  • Operations understanding
  • Guest experience management
  • Cleanliness standards
Work History
ASSISTANT GENERAL MANAGER12/2016 to 08/2019
Tempo Anaheim – Anaheim Hills, CA
  • Constructed and verified policy and procedure manuals for FOH & BOH
  • Developed and structured job description/employee manuals for FOH & BOH
  • Reduced labor by an average of 29% per day, by scheduling staff to maximize productivity using HotSchedules
  • Protagonist in actions speak louder than words, with details, accountability and results
  • Consistently leads by example with integrity, empathy and humility
  • Inspired and motivated staff with positive foundation and an environment to enhance passion and growth creating employee sustainability gaining highest employee retention rate in district
  • Coached and trained team members on food safety and sanitation processes, guest service, menu education and up-selling techniques to drive revenue
  • Facilitated and trained staff on restaurant policies and procedures, guest service techniques by using OpenTable and Yelp Reservations emphasizing details and communication to ensure positive guest experiences
  • Implemented learning strategies depending upon employees' skill levels; molded, conducted, and facilitated orientation, individual training and on-the-job training for new hires.
  • Maintained cleanliness and sanitation across all food service stations and storage stations, twice achieved highest rating with county health department
  • Efficiently solved problems or concerns to satisfaction of all involved parties.
  • Carefully prepared bi-weekly payroll; input data into CTUIT
  • Regularly updated computer POS systems Macros 365, Aloha and Toast with new pricing and daily food specials
  • Performed restaurant walk-throughs to gauge timeliness and table touched confirming excellent service quality.
  • Positioned as go-to person for up to 35 staff members, troubleshooting complex training, administrative or any type of issue promptly
  • Built strong relationships with guests by positive and attentive attitude establishing a special bond of importance with each guest encounter going above and beyond to guarantee each guest received exceptional food and service
  • Continuously evaluated business operations to effectively align workflows for optimal coverage and customer satisfaction
  • Developed, and managed business plans, by organizing special events in restaurant, including receptions, promotions and corporate luncheons to promote profitable food and beverage sales
  • Skillfully interacted with external vendors to obtain best quality in pricing and product
  • Created fun team building activities and competitions to engage staff in up-selling to be proactive and formally acknowledged outstanding staff performance to boost company morale and productivity
  • Promoted business through participation in and sponsorship of community events, including donations to local charities, auctions, school sports and to police and firemen fundraisers
  • Utilized MS Outlook to set appointments and manage office calendar.
  • Helped set and manage objectives for quality, productivity and compliance.
MANAGER/LEAD SERVER03/2011 to 12/2016
Canyon Catering – Anaheim, CA
  • Maintained indoor/outdoor dining areas; coordinating trash removal, tables cleanliness and restocking.
  • Calculated charges, and collected payments.
  • Upsold customers and optimized experiences.
  • Answered phones politely, promptly, accurately recording and confirming events.
  • Transported all glassware and utensils to event and back for dishwashing and proper cleaning.
  • Confirmed that staff and individuals received correct supplies for events.
  • Maintained knowledge of current menu items and methods prepared, maintained and monitored all food and beverages
  • Welcomed guests with personable and positive attitude and smile, offering beverages while reviewing menu options
  • Added special garnishes and other finishing touches to augment visual impact of plate presentation and add contrast and flavor to dish
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Successful time management for preparation of salads, appetizers, entrees, and portioned desserts, alert and aware of event staff and need to backup
  • Earned trust, developed friendships with guests to verify satisfaction with events and suggested additional items to increase sales
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, eliminating any issues immediately
  • Managed all event staff effectively maintaining positive and team-oriented environment.
  • Trained correct cooking techniques, safety standards and performance.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Completed regular checks to maximize quality assurance
  • Organized and oversaw food service training to educate employees on fine dining and on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Helped clients manage decor, seating and event times.
  • Used TOAST to accurately manage over 75 tabs worth $1- $1500.
OFFICE MANAGER/BOOKKEEPER05/1999 to 10/2008
Mortgage Concepts – Santa Ana, CA
  • Administered, created and organized physical records and digital filing system
  • Conferred with business leaders to evaluate needs and strategize operational improvements
  • Oversaw training and daily performance of over 50 staff
  • Quoted and prepared proposals for multiple business services
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to 150 people
  • Managed daily operations within 7 office departments by supporting continuous delivery of excellent services and care
  • Completed quarterly employee performance evaluations
  • Produced professional and error-free letters, presentations, and spreadsheets needed by senior office and owners
  • Handled and managed supply purchases and inventory for office operations and equipment maintenance.
  • Interviewed candidates and executed all HR steps, including on-boarding, orientation and benefits.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed financial documentation such as expense reports and invoices.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Oversaw and managed all daily functions.
  • Organized billing, collections and reporting duties daily,oversaw office operations, such as receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records.
  • Tracked expenses, entered A/R, A/P, and deposits into Quicken/Quickbooks.
  • Reconciled all bank and credit card accounts for all departments
  • Prepared payroll and bonuses for salaried and hourly employees weekly
  • Coded invoices and other records to maintain organized and accurate records
  • Kept track of all income and expenses for owners and all departments
  • Managed and maintained all financial records and office operations
  • Charged expenses to appropriate departments and recorded entries
  • Complied with accounting procedures to prevent any legal issues
  • Investigated and reconciled issues and discrepancies
  • Handled all cash and deposits using proper accounting procedures and documentation.
  • Monitored and tracked expenses to keep business one step ahead with financial targets.
  • Researched and resolved collections and billing disputes with tact and efficiency.
  • Updated all confidential employee information including banking information with accuracy and speed.
  • Verified, allocated, and posted transactions in journals and computerized systems from documents such as invoices, receipts, and reports
  • Compiled and processed financial records for input in ledger and journal entries, online transfers and payments
  • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month
  • Analyzed cost control and provided timely financial information to corporate owners
  • Checked and advised company financial documents, verifying amounts to accurately analyze financial statuses
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Arranged corporate and office conferences for company employees and guests.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Completed weekly payroll for 21 employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
  • Coordinated special projects and managed schedules.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Sourced vendors for special project needs and negotiated contracts.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Met challenging quotas for productivity and accuracy of work.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Maintained computer and physical filing systems.
  • Developed standard operating procedures for all administrative employees.
  • Received, screened and routed incoming calls.
  • Coordinated fundraising events, overseeing management of volunteers, vendor relations and publicity to increase community outreach and awareness.
  • Prepared vendor invoices and processed incoming payments.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using quicken and microsoft software.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Developed and implemented office managementprocedures, increasing training efficiency, team productivity and accuracy
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Compared vendor prices and negotiated for optimal savings
Education
High School DiplomaEsperanza High School- Placentia, CA
General StudySanta Ana College- Santa Ana, CA
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Resume Overview

Companies Worked For:

  • Tempo Anaheim
  • Canyon Catering
  • Mortgage Concepts

School Attended

  • Esperanza High School
  • Santa Ana College

Job Titles Held:

  • ASSISTANT GENERAL MANAGER
  • MANAGER/LEAD SERVER
  • OFFICE MANAGER/BOOKKEEPER

Degrees

  • High School Diploma
    General Study

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