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Assistant General Manager Resume Example

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ASSISTANT GENERAL MANAGER
Professional Summary

Highly motivated and Top-performing Assistant General Manager , experienced in coordinating hotel operations, quality assurance and guest relations. Balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over 7 years in the hospitality industry with focus on providing impeccable service and unforgettable experience. A proffessional communicator with the ability of supervising high performing teams.

Skills
  • Honest, trustworthy and punctual
  • Excellent multi-Tasker
  • Personable and Service-oriented team player
  • Guest services
  • Proficient in customer service
  • Strong leadership skills
  • Improving quality and service by paying attention to detail
  • Bookkeeping
  • Sound understanding regarding the managing of various departments
  • SafeServ manager certified
  • Ability to communicate in a second language
Work History
Assistant General Manager 05/2012 to 11/2018
Queen Anne Inn – Chatham, MA

Guest relations:

  • Proactive in helping guests choose the finest dining and entertainment options that Cape Cod has to offer;
  • Coordinated Front Desk, Housekeeping and F&B services to ensure a smooth operation and the highest level of guest satisfaction;
  • Maintained a high level of professionalism in all aspects of job performance;
  • Improved customer service Ratings by seeking feedback on guest satisfaction and proactively resolving complaints and requests;
  • Reviewed Arrival Reports for to ensure all requirements are met or exceeded and repeat guests are recognised in a special manner;
  • Planned activities for guests such as Day trips, diner reservations, Car rentals and etc. Provided guests with Local information and information about the Establishment. 

Quality Assurance:

  • Oversaw daily cleaning of all hotel public areas and rooms. Performed audits to ensure work was properly performed;
  • Worked with the General Manager to ensure weekly, monthly and yearly projects are completed;
  • Performed maintenance audits and provided reports for needed repairs, replacements and suggested improvements. Organized and managed day to day activities of the Maintenance crew;
  • Ensured the Hotel complies with all government regulations pertaining to building code requirements, health, fire and safety programs;
  • Oversaw  the following departments: Housekeeping, Laundry, Grounds and Maintenance, F&B department, Front office;
  • Supervised the cleaning of the grounds, parking lots and side walks;
  • Performed inventories , purchasing and storing for Housekeeping, Laundry and Front office. 


Food and Beverage supervisor:


  • Ensured the delivery of excellent service by maintaining high staff morale and team spirit;
  • Organized the training of staff;
  • Suggested Menus and promotions and recommended price adjustment;
  • Performed inventories, purchasing and receiving;
  • Ensured that hygiene and food safety guidelines are met with the Town, State sanitary and health requirements. 
Bookkeeper 05/2018 to Current
Queen Anne Inn – Chatham, MA
  • Monitors and update accounting records by performing duties such as recording and posting transactions and journals and general ledger for accounts payable , accounts receivable and Payroll;
  • Maintains Multiple bank account records. Reconciles bank accounts and chequebooks;
  • Prepares various summaries and reports;
  • Submits Room and Meals Tax monthly;
  • Comunicate with vendors, keep track of balances, verifies invoices and submit payments/cut cheque.
Education
Bachelor of Arts: Sociology and Economy 2012 University of National and World Economy - Sofia, Bulgaria
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Resume Overview

Companies Worked For:

  • Queen Anne Inn

School Attended

  • University of National and World Economy

Job Titles Held:

  • Assistant General Manager
  • Bookkeeper

Degrees

  • Bachelor of Arts : Sociology and Economy 2012

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