Assistant General Manager resume example

Guest relations:

• Proactive in helping guests choose the finest dining and entertainment options that Cape Cod has to offer;
• Coordinated Front Desk, Housekeeping and F&B services to ensure a smooth operation and the highest level of guest satisfaction;
• Maintained a high level of professionalism in all aspects of job performance;
• Improved customer service Ratings by seeking feedback on guest satisfaction and proactively resolving complaints and requests;
• Reviewed Arrival Reports for to ensure all requirements are met or exceeded and repeat guests are recognised in a special manner;
• Planned activities for guests such as Day trips, diner reservations, Car rentals and etc. Provided guests with Local information and information about the Establishment. 

Quality Assurance:

• Oversaw daily cleaning of all hotel public areas and rooms. Performed audits to ensure work was properly performed;
• Worked with the General Manager to ensure weekly, monthly and yearly projects are completed;
• Performed maintenance audits and provided reports for needed repairs, replacements and suggested improvements. Organized and managed day to day activities of the Maintenance crew;
• Ensured the Hotel complies with all government regulations pertaining to building code requirements, health, fire and safety programs;
• Oversaw  the following departments: Housekeeping, Laundry, Grounds and Maintenance, F&B department, Front office;
• Supervised the cleaning of the grounds, parking lots and side walks;
• Performed inventories , purchasing and storing for Housekeeping, Laundry and Front office. 

Food and Beverage supervisor:

• Ensured the delivery of excellent service by maintaining high staff morale and team spirit;
• Organized the training of staff;
• Suggested Menus and promotions and recommended price adjustment;
• Performed inventories, purchasing and receiving;
• Ensured that hygiene and food safety guidelines are met with the Town, State sanitary and health requirements.