Assistant General Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Customer-oriented General Manager with over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

  • Team Leadership Expertise
  • Staff Management
  • Food Preparation
  • Inventory Control
  • Employee Training
  • Guest Services
  • Cash Handling
  • Accounting
  • Financial Reporting
  • Sales Reporting
  • Quality Management
  • Payroll Processing
  • Restaurant Operations
  • Budgeting
  • Scheduling
  • Sales Goals
  • Cleaning
  • Purchasing
  • Food Safety
  • Business Planning
Work History
Assistant General Manager, 06/2018 to Current
PetcoMcminnville, OR,
  • Engaged team members and improved performance by delivering daily updates and conducting meetings to obtain feedback and convey new policies.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
  • Handled cash accurately and prepared deposits.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Completed inventory purchases and oversaw restocking.
  • Motivated, trained and disciplined employees to maximize performance.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Maximized profits by reducing waste in payroll administration and increasing sales.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Station Agent , 06/2014 to 02/2019
Mcgee Air ServicesWestchester, CA,
  • Checked aircraft manifests for accuracy.
  • Guided aircraft to and from terminal gates using correct motions and safety equipment.
  • Serviced power, air conditioning, cabin interior and other areas of aircraft with efficiency.
  • Searched aircraft to look for security concerns such as restricted items and tampering.
  • Operated equipment such as belt loaders, lift trucks and back carts.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Restaurant General Manager, 07/2008 to 01/2012
Benchmark HospitalityChicago, IL,
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Limited portion sizes and used garnishes to control food costs.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Led and directed team members on effective methods, operations and procedures.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Reconciled cash and credit card transactions to maintain accurate records.
Hairstylist, 02/2005 to 01/2008
Sport ClipsMechanicsburg, PA,
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Completed safety training and certifications.
  • Suggested treatments and styles to suit customers' appearance and desired look.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Consistently received positive performance reviews from guests.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Determined appropriate hair treatments based on conditions and textures.
  • Resolved guest complaints about service or style.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Medical Assistance Certification : Medical Assisting, Expected in 03/2011
WTI - Wichita, KS,
High School Diploma: , Expected in 05/2005
Grand Prairie High School - Grand Prairie, TX

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • WTI
  • Grand Prairie High School
Job Titles Held:
  • Assistant General Manager
  • Station Agent
  • Restaurant General Manager
  • Hairstylist
  • Medical Assistance Certification
  • High School Diploma

Similar Resume

View All
Assistant General Manager
Assistant General Manager
Assistant General Manager