assistant general manager resume example with 9+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Personable customer service professional offering over 30 years of experience resolving account and service concerns for several customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Successful customer service with 30 years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability. Motivated with more than 30 years in customer service. Adaptable and personable team player focused on providing exceptional customer service every time. Willing to travel and work flexible schedules. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to customers. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Forward-thinking with proven operations and team leadership abilities devoted to empowering employees and moving businesses forward to meet new and dynamic market demands. Brings years of related experience, decisive nature and strategic planning expertise. Solid record of consistently meeting and exceeding targets. Reliable and hardworking works autonomously or in teams to serve over customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
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The Tjx Companies, Inc. – Parkersburg, WV,
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Motivated and led team members to work together to achieve targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Identified customer needs and delivered relevant product solutions and promotions.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Met business targets with streamlined operations strategies.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Helped team develop specialized projects, events and promotions.
- Oversaw payroll preparation and administration for staff.
Geo Group Inc. – Marienville, PA,
- Compiled customer feedback and recommended service delivery improvements to management.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Entered customer interaction details in Excel, Word to track requests, document problems and record solutions offered.
- Performed data entry with Excel, Word to record call notes, suggestions and questions.
- Help several customers every day by approaching conversations with positive attitude and positive outcomes.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Answered several of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Directed [Number]-person team of customer service personnel while helping front-line team members work effectively with over [Number] daily customers.
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
- Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Provided primary customer support to internal and external customers in fast-paced environment.
Sidley Austin Llp – San Francisco, CA,
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Performed targeted collections on past due accounts aged over [Number] days.
- Applied more than several payments per week.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Managed efficient and accurate processing of invoices and check requests for 4 of locations.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
I have been certified as a Nursing Assistances which I work for over 13 yrs and also a Licensed Emergency Medical Tech both performed at St josephs hospital.
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Resume Overview
School Attended
- Raymond High School
Job Titles Held:
- Assistant General Manager
- Customer Service Specialist
- Billing Specialist
Degrees
- High School Diploma
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