I am seeking a challenging opportunity where I will be able to utilize my strong customer service and leadership skills. I have gained alot of knowledge in the past six years being in the Hospitality industry such as Customer relation, Administrative work, Accounting, Scheduling, Management and Sales. I feel this will allow me to grow successfully and professionally with in your company.
Excellent customer service skills
Fast learner, and can Multi Task very well
Maintains professional appearance and demeanor at all times
Knowledge of Microsoft Office, Word, power point and excel
Knowledgeable on computers with a variety of systems/data entry as well I am net-savvy.
Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as needed
Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance
Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures
Ability to build and motivate team members at all levels, excellent communication and leadership skills are necessary to ensure the continued success of the business
Exceptional leadership and team building skills.
03/2015 to Current
Assistant General Manager Choice Hotels -Quality Inn － Seattle , WA
Receives and resolves or assists in resolving guest complaints and employee issues
Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures
Provides training including safety training to staff
Selects or assists in the selection of hotel staff and completes all new hire paperwork
Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations
Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards.
Conducts or assists in conducting staff meetings
Performs functions of the General Manager in their absence ,
Available 24/7 with reliable transportation.
Corresponds with group and travel agents to answer special requests for rooms and rates
Assists with sales and marketing efforts as directed
Answers inquiries pertaining to hotel policies and services
All other duties as assigned
04/2014 to 03/2015
Front Desk AgentDoubletree Arctic Club By Hilton － Seattle, WA
Check guests in/out out of Hotel in a timely manner.
Gave guest information of hotel and or benefits depending on guests loyalty to the property.
Prepare next day arriving guests packets, letters and VIP benefits.
Investigate and resolve customer inquiries and complaints in an empathetic manner.
I worked off of the ONQ operating system as well a multi lined PBX phone.
01/2013 to 03/2014
Front Office ManagerLa Quinta Inn& Suites － Auburn, WA
Check guests In/out of hotel, Booked group/team bookings performing sales leads and contacted main contact to sell the lead
I worked off of nite vision operating system in balancing inventory for groups arriving in and regular VIP Guests, matching company rates to all reservations arriving over a year period.
Sent out invoices for direct bill companies ordered all food and office supplies for hotel weekly (Costco, Sysco, and HD Supply).
Solved unresolved customer issues that GSA could not resolve.
Trained staff on operating procedures, and company services/policies.
08/2012 to 03/2013
Front Office SupervisorHawthorn Suites － Kent , WA
Guided team to provide quality customer service and gave latest knowledge to perform such.
I performed all direct billing, outgoing bills, received checks as well posted to accounts.
Verified checklist's is thoroughly done for all shifts and were performed properly.
Managed work flow to exceed quality service goals.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
I worked off multiple systems; here I had a Varity of different job responsibilities.
WynGuest, CLC, Word, Excel, and more internet based systems.
High School DiplomaThomas Jefferson － Federal Way, WA
Very knowledgeable with Microsoft Word, Outlook, Excel and data entry as well I am net-savvy.