Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
I am seeking a challenging opportunity where I will be able to utilize my strong customer service and leadership skills. I have gained alot of knowledge in the past six years being in the Hospitality industry such as Customer relation, Administrative work, Accounting, Scheduling, Management and Sales. I feel this will allow me to grow successfully and professionally with in your company.
  • Excellent customer service skills
  • Fast learner, and can Multi Task very well
  • Maintains professional appearance and demeanor at all times
  • Knowledge of Microsoft Office, Word, power point and excel 
  • Knowledgeable on computers with a variety of systems/data entry as well I am net-savvy.
  • Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as needed
  • Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance
  • Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures
  • Ability to build and motivate team members at all levels, excellent communication and leadership skills are necessary to ensure the continued success of the business
  • Exceptional leadership and team building skills.
Assistant General Manager , 02/2015 to Current
Traditions SpiritsAda, OK,
  •  Receives and resolves or assists in resolving guest complaints and employee issues 
  • Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures
  •  Provides training including safety training to staff
  •  Selects or assists in the selection of hotel staff and completes all new hire paperwork
  • Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations
  • Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards.
  • Conducts or assists in conducting staff meetings
  • Performs functions of the General Manager in their absence , Available 24/7 with reliable transportation.
  • Corresponds with group and travel agents to answer special requests for rooms and rates
  • Assists with sales and marketing efforts as directed
  • Answers inquiries pertaining to hotel policies and services
  • All other duties as assigned
Front Desk Agent, 03/2014 to 02/2015
Aimbridge HospitalityFargo, ND,
  • Check guests in/out out of Hotel in a timely manner.
  • Gave guest information of hotel and or benefits depending on guests loyalty to the property.
  • Prepare next day arriving guests packets, letters and VIP benefits.
  • Investigate and resolve customer inquiries and complaints in an empathetic manner.
  • I worked off of the ONQ operating system as well a multi lined PBX phone.
Front Office Manager, 2013 to 02/2014
JekyllJekyll Island, GA,
  • Check guests In/out of hotel, Booked group/team bookings performing sales leads and contacted main contact to sell the lead 
  • I worked off of nite vision operating system in balancing inventory for groups arriving in and regular VIP Guests, matching company rates to all reservations arriving over a year period.
  • Sent out invoices for direct bill companies ordered all food and office supplies for hotel weekly (Costco, Sysco, and HD Supply).
  • Solved unresolved customer issues that GSA could not resolve.
  • Trained staff on operating procedures, and company services/policies.
Front Office Supervisor, 07/2012 to 02/2013
Pyramid Hotel GroupNew York, NY,
  • Guided team to provide quality customer service and gave latest knowledge to perform such.
  • I performed all direct billing, outgoing bills, received checks as well posted to accounts.
  • Verified checklist's is thoroughly done for all shifts and were performed properly.
  • Managed work flow to exceed quality service goals.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • I worked off multiple systems; here I had a Varity of different job responsibilities.
  • WynGuest, CLC, Word, Excel, and more internet based systems.
High School Diploma: , Expected in Mar 2012
Thomas Jefferson - Federal Way, WA
  • Very knowledgeable with Microsoft Word, Outlook, Excel and data entry as well I am net-savvy.
  • Skilled trainer 
  • Effective problem solver
  • Adherence to high customer service standards
  • Excellent time management skills
  • Exceptional telephone etiquette

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  • High School Diploma

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