Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated ability to adapt to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Committed Personal Care Assistant adept in assisting and supervising clients in daily activities, including meal preparation and basic housekeeping. Compassionate and patient with strong background in personal client care. Ready to undertake challenging cases and provide superlative health outcomes.
Skills
Lobby auditing
Room assignments
Team building and supervision
Corporate branding
Hospitality services
Guest check-in and check-out
Hotel reservation systems
Cash transactions
Cash management
Reservations
Effective planning
Guest safety
Listening skills
Education and Training
New Richmond High SchoolNew Richmond, WIExpected in 05/1995 – –GED: - GPA:
Experience
Pyramid Hotel Group - Assistant Front Desk Manager Beverly, MA, 07/2019 - Current
Arranged special accommodations for guests to maintain optimal satisfaction.
Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Managed customer complaints and rectified issues to complete satisfaction.
Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Provided concierge services for guests as needed.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Oversaw cash and credit card payment transactions at the front desk.
Anticipated guests' needs ahead of time and responded to requests efficiently.
Corrected guest issues promptly with knowledgeable and friendly service.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Operated hand trucks, pallet jacks and forklifts to move materials.
Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse.
Reviewed packing slips and other documentation to properly box requested items for shipment.
Used handheld scanners to key in data for packages.
Reduced waste by adhering closely to packaging procedures and monitoring use of packaging materials.
Assembled cartons, crates and containers.
Weighed and measured products and materials to check compliance with specifications and regulations.
Inspected outgoing shipments to maintain quality assurance standards.
Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
Selected products and items from shelves and pallets for customer orders.
Limited damage to products and orders by using care when choosing items.
Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Packed fragile items with bubble wrap to prevent breakage during shipping.
Arcadia Home Care And Staffing - Personal Care Assistant Belvedere, CA, 11/2017 - 12/2018
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Monitored vital signs and medication use, documenting variances and concerning responses.
Planned daily activities to allow clients opportunities for light exercise.
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Built strong and trusting rapport with clients and loved ones.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Laundered clothing and bedding and changed linens to prevent spread of infection.
Assisted with meal planning to meet nutritional plans.
Syngenta Global - Machine Operator Boise, ID, 05/2013 - 07/2017
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
Removed and replaced worn machine accessories to keep products within desired tolerances.
Fastened and adjusted jigs and stops on machine tables to facilitate positioning of materials.
Lubricated parts and performed minor maintenance to improve machine function.
Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
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