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Assistant Front Desk Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Skills
  • Guest relations
  • Employee training
  • Hospitality
  • Time management
  • File management
  • Problem-solving skills
  • Problem resolution
  • Team management
  • Relationship development
  • Supervision
  • Customer service
  • Communications
  • Shift Scheduling
  • Cash Handling
  • Team building
Work History
01/2019 to Current Assistant Front Desk Manager Pyramid Hotel Group | Frisco, TX,
  • Monitored front desk staffing hours and scheduled weekly employee shifts.
  • Worked with housekeeping team to resolve issues or questions.
  • Maintained high level of service and hospitality, contributing to corporate service
  • Provided resources for training new employees and ongoing training for current staff.
  • Responded to customer service inquiries, both in-person and by telephone.
  • Supervised front desk staff consisting of 14 employees.
  • Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Prepared weekly employee work schedules for 14 team members ensuring all shifts received adequate coverage.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
05/2018 to 05/2019 Ride Operator Seaworld Parks | Orlando, FL,
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
08/2016 to 05/2018 Night Auditor Boyne Resorts | Boyne Falls, MI,
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Assisted day staff by completing daily computer backups, virus checks and program updates.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Monitored facility security for guest and personnel safety.
  • Cleaned front office area to prepare for morning and day shifts and uphold high standards of customer service.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Trained and mentored staff on procedures, service standards and productivity strategies.
  • Documented accounts and logs throughout shift to keep up with all requirements.
  • Logged wake-up call requests and set up automatic rings in system.
  • Set up and entered all financial data into spreadsheets using Microsoft Excel.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Entered figures using 10-key calculator to compute data quickly.
  • Walked through properties to maximize guest safety and clear areas of trash and debris.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Anticipated guests' needs and responded to all requests within reasonable amount of time.
Education
Expected in Diploma | General Studies Airline High School, Bossier City, LA GPA:
Expected in | General Studies Bossier Parish Community College, Bossier City, LA GPA:
Expected in | Social Work Louisiana State University Shreveport , Shreveport, LA, GPA:

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Resume Strength

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  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Airline High School
  • Bossier Parish Community College
  • Louisiana State University Shreveport
Job Titles Held:
  • Assistant Front Desk Manager
  • Ride Operator
  • Night Auditor
Degrees
  • Diploma

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