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Assistant Front Desk Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Professional Assistant Front Desk Manager with [Number] years of experience in hospitality industry. Positive attitude with high level of customer service experience. Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence. Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Skills
  • Inquiry Response
  • Customer Service
  • Room Assignment
  • Facilities Management Software
  • Account Balancing
  • Hotel Safe Deposits
  • Microsoft Office
  • Payment Collection
  • Problem Solving
  • Staff Training
  • Data Entry
  • Cash Handling
  • Staff Scheduling
  • Coaching and Mentoring
  • Email and Telephone Decorum
  • Time Management
  • Appointment Confirmation
Work History
05/2018 to Current Assistant Front Desk Manager Four Seasons Hotels Inc | Atlanta, GA,
  • Responded to customer service inquiries, both in-person and by telephone.
  • Monitored front desk staffing hours and scheduled weekly employee shifts.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Worked with housekeeping team to resolve issues or questions.
  • Supervised front desk staff consisting of 23 employees.
  • Provided resources for training new employees and ongoing training for current staff.
  • Maintained high level of service and hospitality, contributing to corporate service recognition for property.
  • Assisted manager with guest check-in and check-out and provided customer service.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained transaction security by verifying payment cards against identification.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Collected room deposits, fees and payments.
  • Balanced hotel accounts at end of day.
  • Prepared weekly employee work schedules.
  • Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
  • Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Trained front office staff in fire, life and other emergency procedures.
  • Managed all front desk tasks, including maintenance of client records and lab data.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
05/2013 to 10/2018 Hostess Mhc Equity Lifestyle Properties | Seaside, OR,
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Answered customer questions about hours, seating and menu information.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
09/2012 to 05/2018 Front Desk Supervisor Diamond Resorts Corporation | Virginia Beach, VA,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Built talented team through hiring and training new associates.
  • Conducted financial audits on scheduled basis.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Collected room deposits, fees and payments.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
10/2009 to 06/2012 Front Desk Agent Vail Resorts | Lewisberry, PA,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained transaction security by verifying payment cards against identification.
Education
Expected in 06/2007 High School Diploma | Indio High School, Indio, CA GPA:
Languages
Spanish:
Native or Bilingual
Negotiated:

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  • Target Job
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Resume Overview

School Attended
  • Indio High School
Job Titles Held:
  • Assistant Front Desk Manager
  • Hostess
  • Front Desk Supervisor
  • Front Desk Agent
Degrees
  • High School Diploma

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