(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Well-trained clerical and customer service professional with solid background in office settings. Professional demeanor and telephone etiquette with exceptional people skills and well-organized nature. Successful at operating in fast-paced environments to handle any administrative need.

  • Guest check-in and check-out
  • Room assignments
  • Corporate branding
  • Interviewing and hiring
  • Hospitality services
  • Issue resolution
  • Effective planning
  • Account changes
  • Administrative skills
  • Reservations
  • Guest safety
Education and Training
Mount Pleasant Hightschool Mount Pleasant Texas , Expected in 06/2010 High School Diploma : - GPA :
Four Seasons Hotels Inc - Assistant Front Desk Manager
Boston, MA, 04/2015 - 02/2020


  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Monitored reservations to track incoming parties and special events.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Secured guest valuables in main safe or individual boxes.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Responded to guest reviews on TripAdvisor,, and other websites typically within 48 hours.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Replied to telephone, email, and in-person inquiries regarding reservations, hotel information, and guest concerns.
  • Trained front office personnel in fire, life, and other emergency procedures.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Performed balancing of hotel accounts at the end of the day.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Completed financial audits on a scheduled basis.
Sp Plus Corporation - Attendant
Cambridge, MA, 08/2015 - 08/2016
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Sorted, washed, dried, and ironed guest laundry.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Maintained cleanliness, neatness and organization of all areas.
  • Vacuumed, dusted and polished furniture in the common areas including hallways.
Schlotzsky's Deli - Assistant Manager
Cedar Hill, TX, 06/2007 - 10/2013
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Reviewed contents on food trays to check receiving complete order.
  • Organized food items on serving trays and in carry-out packages.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Verified orders and bagged items for easy transport.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

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School Attended

  • Mount Pleasant Hightschool

Job Titles Held:

  • Assistant Front Desk Manager
  • Attendant
  • Assistant Manager


  • High School Diploma

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