LiveCareer-Resume

assistant district manager resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Servant Leader with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.

Skills
  • Teams Development
  • Performance Oversight
  • Recruiting and Hiring
  • Staff Supervision
  • Staff Training and Development
  • Strong Communication and Interpersonal Skills
  • Computer Proficiency and Microsoft Office
  • Goal Setting and Performance Metrics
Experience
05/2022 to 05/2023 Assistant District Manager Lee Enterprises, Incorporated | Richmond, VA,
  • Prepared 21 locations and over 70 employees within the district for audits by analyzing sales culture.
  • Cash handling, overall performance, operation efficiency and inventory reports.
  • Drove district growth through program quality, sales initiatives and customer service to outline strategies with corporate objectives.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Maximized branch revenue by optimizing daily operations by organizing promotional activities in
    stores to drive traffic and increase sales revenue.
  • Cultivated positive rapport with associates and team leadership.
  • Coached, developed and motivated team to achieve revenue goals.
  • Led sales planning, development and account management to grow existing accounts and
    establish new sales accounts.
  • Evaluated employee performance against set goals and provided guidance towards successful completion of tasks.
  • Managed and Audit over 70 employees within 21 stores by providing leadership, coaching, and feedback for improved performance.
  • Ensured efficient handling of cash transactions at all locations within the district.
  • Provided feedback to senior management regarding best practices for improving overall
    operations.
  • Implemented training programs for new staff members on product knowledge, customer service skills, store policies and procedures.
  • Maximized branch revenue by optimizing daily operations.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Conducted regular store visits to ensure operational standards were met and maintained.
  • Monitored inventory levels and worked closely with suppliers to ensure timely delivery of merchandise.
  • Resolved customer complaints efficiently by utilizing problem-solving techniques.
  • Created detailed reports on weekly, monthly, quarterly basis highlighting sales performance
    metrics.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Documented transaction details to track and manage financial data.
  • Reconciled or entered report discrepancies found in financial records.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
09/2013 to 04/2022 Store Manager Guitar Center, Inc. | Hagerstown, MD,
  • Trained and mentored associates to teach daily tasks and procedures.
  • Reinforced customer service behaviors through positive performance coaching, recognition and praise.
  • Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
  • Delivered exceptional customer team by selecting, training and developing store personnel.
  • Established culture of inspiration and commitment to drive organization's goals and strategies.
  • Protected store inventory and company assets with sound security and loss prevention strategies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing
    drawers.
  • Audited End of day payment report and find discrepancies or opportunities to avoid any risk of compliance and reduce losses.
  • Watched for and recognized security risks to prevent, deescalate or handle situations.
  • Maintained records related to sales for store management.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily
    problem-solving.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
07/2013 to 08/2013 Account Executive Sift | San Francisco, CA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
  • Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
  • Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
  • Helped develop marketing materials and ideas to increase referrals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Recruited, hired and trained new hires to optimize profitability.
  • Reduced process lags by training employees on best practices and protocols.

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Resume Overview

School Attended

    Job Titles Held:

    • Assistant District Manager
    • Store Manager
    • Account Executive

    Degrees

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