assistant director of operations resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Leadership training
  • Operations oversight
  • Employee development
  • Sound judgment
  • Customer retention
  • Recruiting and hiring
  • Supervision and training
  • Profit and loss accountability
  • Schedule management
  • Cross-functional team management
03/2022 to Current Assistant Director of Operations C&S Family Of Companies | Millerton, NY,
  • Established operational guidelines and identified opportunities for improvement.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Contributed to organizational strategic direction to improve products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
08/2014 to 02/2023 Security Manager Benchmark Hospitality | Phoenix, AZ,
  • Maintained team compliance with professionalism guidelines and security team standards.
  • Trained new security officers on safety protocols and company standards.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Completed investigations of security incidents and wrote reports for permanent record.
  • Oversaw highly effective security team and managed scheduling and resource allocation.
  • Developed and implemented training methods to promote improved officer performance.
  • Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
  • Attentively monitored closed-circuit television footage to check for visible suspicious activity.
  • Performed bi-weekly payroll, set schedules and dealt with rule infractions.
  • Compiled evidence for law enforcement officials to use to prosecute criminals.
  • Improved resource planning and allocation by streamlining security and administrative programs, business management operations and inventory control.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Improved employee security adherence through detailed presentations for up to 224 attendees.
to Cryptologic Technician Communications US Navy | City, STATE,
  • Employed dedicated equipment to test security and signal strength of networks, servers and equipment.
  • Protected privacy by keeping confidential information secret.
  • Developed and employed security measures to maintain safe networks and devices.
  • Used technical expertise and sound military judgment to learn and perform complex procedures.
  • Conducted training to improve troops' abilities.
  • Responded immediately to routine and critical accidents, incidents and other emergencies.
  • Planned and conducted tactical and assault support missions.
  • Operated surveillance, electronic warfare and other weapon systems.
  • Secured and protected air, land and sea positions from enemy attack.
Education and Training
Expected in 07/1996 to to Tactical Intelligence Fleet Tactical Intelligence Communications | Tactical Intelligence Tactical Intelligence III, Pensacola, FL, GPA:
Expected in 04/1991 to to Cryptology Basic | Cryptologic Fleet Communications Cryptologic Communications School, Pensacola, FL, GPA:
Expected in 06/1990 to to High School Diploma | Smiths Station High School, Smiths Station, AL GPA:
Additional Information
  • I judge my personal success as a leader by the success of those I'm responsible for leading and developing. I see a leader's job as being responsible for developing the next round of leaders. A leader should always be actively training their own replacement. when the time does come for them to move up, transfer or retire, the business shouldn't miss a beat.

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Resume Overview

School Attended

  • Tactical Intelligence III
  • Cryptologic Communications School
  • Smiths Station High School

Job Titles Held:

  • Assistant Director of Operations
  • Security Manager
  • Cryptologic Technician Communications


  • Tactical Intelligence Fleet Tactical Intelligence Communications
  • Cryptology Basic
  • High School Diploma

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