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Assistant Director of Operations Resume Example

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ASSISTANT DIRECTOR OF OPERATIONS
Summary

Results-focused Operations Manager offering ten years of progressive leadership experience. Transforms high-potential staff into outstanding leaders by developing, leading and maintaining large teams in high velocity environment. Demonstrates creativity and savviness critical to financial and operational success.

Skills
  • Financial administration
  • Budget Management
  • Recruiting and hiring
  • Customer retention
  • Performance improvements
  • Employee development
  • Cost analysis and savings
  • Supervision and training
  • Purchasing and planning
  • Schedule management
  • Team management
  • Project organization
  • Relationship development
  • Profit and loss accountability
  • Microsoft Office & Excel
  • Sales team development
  • Project scope
  • Sales planning and implementation
  • Top talent recruiting, hiring and retention
  • Vendor relationships
  • Customer relationship management
  • Troubleshooting expertise
  • Leadership and team building
Experience
Assistant Director of Operations | 01/2016 to 09/2020
The Plaza Hotel - New York, NY
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Managed daily operations including F&B, Rooms, Retail and Food Hall, with a combined daily staff of 200. Managed all hiring, staff issues and development.
  • Managed scheduling for all employees to optimize productivity.
  • Managed hotel wide projects. Including reorganization of key departments and reorganization of internal sales
  • Managed all budgets throughout organization
  • Managed hotel client facing initiatives and staff. Managed team leaders in engaging clients in all departments. This brought client satisfaction to highest level in five years, and the most improved award in LQA scores from the NCA awards. Managed front desk and concierge. Increased upselling by 20 percent from year previously
  • Managed hotel wide maintenance and facilities concerns. Managed preventive maintenance and projects
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and deliver superlative service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Performed site evaluations, customer surveys and team audits.
  • Achieved cost-savings by developing functional solutions to budget problems.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Coordinated schedules and day-to-day activities of staff to satisfy project needs.
  • Managed tenant operations. This included drafting contracts and leases, maintenance concerns, marketing, and tenant concerns. Drafted quarterly financial tenant reports. Doubled retention in 2018
  • Implemented successful strategies for employee management, revenue growth, expense control and quality of services.
  • Managed hotel wide projects. Including reorganization of key departments and reorganization of internal sales
  • Developed organization's mission and vision statements for all employees.
Director of Operations | 01/2015 to 01/2016
Lexington Hotel - New York, NY
  • Managed operations for the 745-room hotel. Made sure replacement inventory was ordered, that costs were configured appropriately, looked for areas to cut costs, and configured formulas to create greater revenue streams. Troubleshooted daily operational issues, while managing daily staff of 100.
  • Looked for areas of improvement in Standard Operating Procedures, created new ones to improve the department and hotel. Developed new formulae to track progress, efficiency and needed labor.
  • Reorganized staff and operations to create better efficiency and timeliness. Implemented a zero error initiative during year at property.
  • Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
Direct of Operations | 07/2012 to 01/2015
Holiday Inn - Charlotte, NC
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Worked extensively to forecast both budgets and revenue. Made sure to use this to plan both labor usage and budgeting.
Education and Training
University of North Carolina At Charlotte - Charlotte, NC
Bachelor of Science
Philosophy And Mathematics, 12/2013
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Resume Overview

Companies Worked For:

  • The Plaza Hotel
  • Lexington Hotel
  • Holiday Inn

School Attended

  • University of North Carolina At Charlotte

Job Titles Held:

  • Assistant Director of Operations
  • Director of Operations
  • Direct of Operations

Degrees

  • Bachelor of Science

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