Assistant Director Of Operations Resume Example Firstservice Residential

ASSISTANT DIRECTOR OF OPERATIONS

Summary

Skills

Experience

Assistant Director of OperationsFirstservice Residential | Houston , TX | Aug 2012-Aug 2012

Directed team member to provide exceptional service to all guests and vendors, maintaining professional relationship of established business.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Assessed, optimized and elevated operations to target current and expected demands.
Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
Coached employees to work together to carry out daily functions and meet service objectives.
Directed logistics by controlling movement of goods to and from facilities to sustain efficient production and meet market demand.
Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals.
Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Recruited, hired and evaluated [Number] qualified personnel resulting in top-notch operations and customer satisfaction.
Decreased payroll [Number]% from [Year] to [Year] through [Action] and [Action].
Conducted quality control inspections of work to monitor and resolve problems.
Reduced operating budget waste [Number]% through new inventory management system.
Built schedules, tracked hourly employee time and completed bi-weekly payroll for [Number] employees.

Ordained Minister, Youth Pastor, Youth DirectorPrevailing Cogic | City , STATE | Aug 2002-Jul 2009

Worked with senior pastors to lead Sunday morning and mid-week worship services.
Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
Worked with church leadership, parents and volunteers to establish clear goals and guidelines for church youth.
Collaborated with community agencies and city departments to create youth program opportunities.
Instructed and mentored youth between grades [Number] and [Number].
Demonstrated positive social skills to build healthy relationships.
Managed ministry budget and documented all purchases.
Oversaw teams of youth volunteers focused on [Area], [Area] and [Area].
Visited, counseled and prayed with church members to provide pastoral care.
Reached out to unchurched, new residents or inactive church members.
Tailored instruction to provide access and inclusion for children with special learning needs.

Young Adults Pastor, Bus, Driver, Youth DirectorPleasant Grove Baptist Church | City , STATE | Jun 1993-Aug 2002

Planned optimal routes to minimize delays and maximize time efficiency.
Logged daily mileage, gas and other data in [Software].
Demonstrated positive social skills to build healthy relationships.
Successfully balanced [Task] and [Task] seamlessly without sacrificing work quality.
Improved quality of service [Number]% by working closely with [Type] staff and meeting customer expectations.
Coordinated team-building group activities, including [Type] to promote socialization.
Consistently went above and beyond expectations by helping with [Task] and [Task] to support teammates and provide customer service.
Saved $[Amount] worth of gas costs per month by planning more efficient routes.
Operated delivery vehicles [Number] days per week, averaging [Number] miles on road and [Number] customers served.
Demonstrated professional conduct with clients to deliver outstanding customer service.
Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.

Youth Director, Assistant PastorCanaan Baptist Church, | City , STATE | Jun 1993-Aug 2002

Demonstrated positive social skills to build healthy relationships.
Prepared and distributed flyers, press releases and brochures to gain interest in established programs and events.
Coordinated team-building group activities, including [Type] to promote socialization.
Led outreach initiatives to reach out to unchurched, inactive or new residents in community.
Managed all aspects of ministry.
Visited, counseled and prayed with church members to provide pastoral care.
Reached out to unchurched, new residents or inactive church members.
Coordinated with stewardship committee to advocate biblical stewardship when promoting congregational benevolence.
Brought attention to youth ministry contributions through congregational awareness initiatives.

Education and Training

High School DiplomaFairley High School | | City, State | May 1984

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