ImageNow/Imagine Executive CEO - archive and electronic document filing system
Salesforce - customer relationship management system
Proficient on both PC and MAC interfaces
Microsoft Office Suite 2013: Word, Excel, PowerPoint, Outlook, Access
SARS - student tracking and appointment scheduling software
SHARE - Mid Michigan Community College intranet editing system
Google Docs including presentations, documents, spreadsheets, forms
Excellent interpersonal, customer service and organizational skills
Survey Monkey - survey and image creator
SAP software experience
Assistant Director of Financial Aid, 01/2016 to CurrentUniversity of Detroit Mercy － Detroit, Michigan
Work with the Vice President for Enrollment, Director, Associate Director and Assistant Director as part of the senior leadership team in the financial aid office to integrate efforts to maximize financial aid's role in the recruiting and retention efforts of the University in a student centered environment.
Work with UDM's Information Technology staff to insure efficient operation of all necessary integrated systems and PC programs used to receive and send student applicant data to the federal government, state government, and private loan agencies.
Program all strategy algorithms into Banner for efficient financial aid administration.
Train staff in operations in order to maintain adequate levels of systems knowledge.
Assist in the analysis, development and implementation of goals developed for the overall financial aid strategy for the institution.
Extracts information from various systems to analyze the aid and to ensure integrity of information and the correct implementation of aid strategies.
Conduct research on financial aid issues to prepare statistical tables for Institutional use in responding to requests for information.
Assist the Director in monitoring financial aid fund expenditures and fund balances.
Coordinate, monitor, award and reconcile all financial aid State Programs.
Manage Tuition Remission Programs Awards, verifies eligibility and monitors all remission programs, including School Educators, Vendor Discounts, Employee Remissions and Religious Discounts.
Develop Reports-Create and run reports for Internal and external sources including daily fund balancing reports, weekly FAFSA, SAP, Student Employment Reports, Daily Fund Balancing Reports and annually completes Financial Aid Year End Report, IPEDS, Common Data Set, US New, etc.
Financial Aid Coordinator, 08/2015 to 01/2015University of Detroit Mercy － Detroit, Michigan
Conduct needs analysis in compliance with federal criteria to determine the relative eligibility of each financial aid application.
Verification of student and parent application data in compliance with federal criteria.
Determine various types and amounts of financial aid to be awarded through the packaging process according to federal, state, and institutional requirements.
Monitor individual student awards.
resolve data conflict and over awards.
Provide financial aid counseling to students and parents regarding all aspects of the financial aid.
Review/audit student accounts for accuracy and verification of fund payouts Assist in the disbursement of funds and notification of students who receive scholarships from foundations, internally funded grants, and endowments.
Admission Representative, 10/2014 to 08/2015Davenport University － Warren, Michigan
Develop, define, carry-out recruitment plan for potential students to Davenport University Establish educational financial plans with students on various program options Exceed recruitment number based on campus needs and university recruitment goals Travel to various institutions for student recruitment and cultivating new affiliations Evaluate transcripts to determine transferability of credits Advise student/parents on payment plans and billing options Provide financial aid assistance and creation of college budgetary plans Generate leads for perspective student through personal contacts, business outreach, group presentations, alumni, and other strategies Establish/maintain corporate relationship to increase employee retention and training needs Facilitate orientation and mentoring students through the admissions process Conduct student appointments to advise and sell Davenport's program attributes.
Financial Aid Counselor, 05/2014 to 10/2014Davenport University － Livonia, Michigan
Assist and advise students, parents and enrollment staff with questions concerning the financial aid application or processes Facilitate orientation in efforts to increase financial literacy Complete enrollment verification and loan deferment forms as submitted by students Resolve complex student concerns and verification documents for processing Discuss with families and current/prospective students various options to meet educational expenses Review student requests for special consideration.
Gather documentation and advise students regarding revised needs and/or awards Assist in on boarding and training of financial aid employees and workstudies.
Title III Data Entry Clerk, 08/2012 to CurrentMid Michigan Community College － Mt. Pleasant, Michigan
Coordinate Title III Grant events Maintain MMCC's Title III Website and Intranet Prepare monthly budget reports and outgoing orders Assist Title III Coordinator with fiscal, technical, and progress reports for project constituencies and DOE Provide day-to-day data input and clerical support for tasks under the project's Implementation Plan Enters data and tracks student documentation through a computerized student monitoring system Supports student records by compiling student record information and updating computer information Design and disseminates monthly Newsletters for website and staff Collect and review of required documents for pertinence and accuracy Administer satisfaction surveys to student Develop and maintain Title III Data Entry Clerk procedures training manual.
Home Health Aide, 07/2011 to 08/2012Private Housing Health Care － Gladwin, Michigan
Maintain records of patient care, condition, progress, or problems to report.
Care for patients by changing bed linens, washing laundry, cleaning, or assisting with their personal care.
Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
Financial Aid Assistant, 08/2009 to 12/2011Financial Aid Office, Mid Michigan Community College － Harrison, Michigan
Familiarity with Federal Student Aid Regulations Collect of verification documents for pertinence and accuracy Counsel student on financial aid status and financial literacy Scan student documents into electronic filing system using Image Executive CEO Assist students with completion of the FAFSA (Free Application for Student Aid) application Schedule appointments for students to meet with financial aid advisors Dataentry of student application information Provide funding information to students Qualification Profile Banner/Colleague - student information systems.
Masters of Business Administration:Human Resource Management,May 2016Davenport UniversityHuman Resource Management
Professional Development / Training
*"Emotional Intelligence", Attendant, Cynthia Pepper:November 21, 2012Mid Michigan Community CollegeFirst Amaendement and its impact on Student Services", Attendant, Bev Baligad, Lansing
March 22, 2013Community CollegeWorking with Difficult Students in Student Services Areas", Attendant, Sara Dorer, Lansing
Detroit Young Professionals Active Member 2015 Corporate Presentation Committee Active member 2014-2015 MIACADA Conference Committee Conference Organizer 2014 Harrison Women's Association 8th Grade Girls Luncheon Mentor 2013-2014 MI ACE (American Council of Education) Prepared documents for mailing 2012 - 2013
Schedule appointments, changing bed linens, billing, budget, clerical, interpersonal, oral, counseling, customer relationship management, customer service, Data Entry, direction, documentation, editing, filing, Financial, forms, funds, government, grants, home care, Image, information systems, Information Technology, laundry, leadership, MAC, Director, mentoring, Access, Excel, Microsoft Office Suite, office, Outlook, PowerPoint, Word, monitors, needs analysis, Newsletters, organizational skills, packaging, patient care, presentations, processes, progress, read, Maintain records, recruiting, recruitment, research, SAP, scheduling, spreadsheets, strategy, surveys, tables, Website, written
Financial Aid Office, Mid Michigan Community College
Central Michigan University
Mid Michigan Community College
Job Titles Held:
Assistant Director of Financial Aid
Financial Aid Coordinator
Financial Aid Counselor
Title III Data Entry Clerk
Home Health Aide
Financial Aid Assistant
Masters of Business Administration : Human Resource Management , May 2016 Bachelors : Business Administration Professional Development / Training
*"Emotional Intelligence", Attendant, Cynthia Pepper : November 21, 2012 March 22, 2013
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