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Assistant Director in Operations Resume Example

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ASSISTANT DIRECTOR IN OPERATIONS
Summary

Ambitious student pursuing Asian Studies degree eager to contribute developed knowledge in a teaching role. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Hardworking and reliable student with strong ability at adapt to any situation and problem-solve. Offering creativity, active listening and openness to feedback. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Performance improvements
  • Supervision and training
  • First Aid/CPR
  • Business operations
  • Organization
  • Inventory management
  • Customer service
  • Cross-functional team management
  • Cost analysis and savings
  • Superb attention to detail
  • Printmaking
  • Art composition
  • Visual product development
  • Traditional fine art skills
  • Art conceptualization
  • Curriculum development understanding
Experience
Assistant Director in Operations, HERC of the Carolinas, February 2019-CurrentGreenville, NC
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
Deli Worker, Duck Thru, March 2018-January 2019Elizabeth City, NC
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Cleaned utensils, dishes and glasses for customer use.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Worked with customers placing large or specialized orders, providing samplesand recommendations and responding to requests.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Received food orders from individuals and explained offerings.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Monitored and counted food stock and supplies to reorder on time.
Sales Associate, 7-Eleven, August 2018-November 2018Currituck, NC
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Elevated customer purchasing experiences to promote steady revenue.
Education
Bachelor of ArtsAsian Area Studies, , , East Carolina University, , GreenvilleNCExpected in December 2022
Bachelor of Fine ArtsPrintmaking, , , East Carolina University, , GreenvilleNCExpected in December 2022
Associate of ArtsFine Arts, , , College of The Albemarle, , Elizabeth CityNCMay 2018
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Resume Overview

Companies Worked For:

  • HERC of the Carolinas
  • Duck Thru
  • 7-Eleven

School Attended

  • East Carolina University
  • College of The Albemarle

Job Titles Held:

  • Assistant Director in Operations
  • Deli Worker
  • Sales Associate

Degrees

  • Bachelor of Arts
    Bachelor of Fine Arts
    Associate of Arts

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