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assistant director for operations resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Assistant Director for Operations, 01/2020 - Current
Certain Lending Los Angeles, CA,
  • Provide administrative support for the Director of Operations and Strategy, the Director for Programs and Communications, Executives, and Deans.
  • Serve as a travel coordinator for over 100 college presidents, executives, students, faculty, and partners; contribute to managing the process of yearly conference setup, events, and programs for Institute and Center.
  • Lead professional development training on Time-management, Telecommuting, Zoom and WebEx, Zencastr for podcast hosting, and Rutgers Procurement Systems.
  • In conjunction with the Director for Programs and Communications; assist with overseeing logistics, planning, and implementation of all programs produced by the Center and Institute.
  • Collaborate with the Director of Operations and Strategy to spearhead budget activities that include grant budget formulation, forecasting, and maintaining projects with budgets of $1M.
  • Effectively handle vendor proposals, hotel contracts, internal and external reimbursements, requisitions, expense reports, external vendor payments, and purchase orders with no supervision.
  • Collaborate with the Director for Programs and Communications to host and lead external events and virtual programs such as 8-week internship programs, faculty lecture series, various research panels, and professional development sessions.
  • Act as liaison and coordinate interactions between departments; partner with departments to assist with meeting coordination.
  • Participate in site visits for yearly conferences while coordinating hotel and meeting spaces for conferences that host up to 100 participants.
  • Work with the Director of Operations and Strategy on leading organizational recruitment efforts and onboarding of 4 recent hires.
  • Coordinate campus housing, meeting spaces, library facilities, and transportation for Visiting Scholars, Research Assistants, Interns, and Student Workers.
  • Manage master calendar for both the Center and Institute.
  • Collaborate with the Director of Operations to supervise teams up to 5-6: Finance Coordinator, Finance Assistant, Research Assistants, Interns, and Student Workers at the Center and Institute.
Operations Assistant, 08/2019 - 12/2019
Turnberry Associates Aventura, FL,
  • Assisted with all administrative functions and work to ensure the smooth operation of the Samuel D.
  • Proctor Institute for Leadership, Equity, and Justice.
  • Oversaw Center & Institute financial business card and maintained filing spreadsheet for all purchases.
  • Established 5 standard operation procedure manuals/guides, along with other written materials for internal use, driving process development.
  • Served as the primary contact for external entities that contact the Institute through the general listserv, central phone line, and walk-ins.
  • Provided excellent customer service, which included greeting guests at the Institute, answering phone calls, taking messages, fielding requests to the appropriate team member, and providing general support.
  • Participated in communicative tasks such as podcast editing and hosting, video editing, editorial writing, and Twitterchats.
  • Coordinated travel for partners, guest lectures, and staff.
  • Leadcommunicationwithexternalvendorsforsupplierinformation,contractsand agreements, and payments.
  • Maintained filing system with confidential records such as W9's, requisitions, purchase orders, expense reports, contracts, and agreements with various documents.
  • Coordinated meetings, interviews, events, and other department activities.
  • Exceeded performance requirements which prompted the promotion to Assistant Director for Operations.
FRONT DESK SUPERVISOR, 06/2016 - 07/2019
Retro Fitness City, STATE,
  • Coordinated calendar for general and regional managers, and managed master fitness calendar for personal trainers, fitness coaches, and nutritionists.
  • Managed front office space and worked with vendors to coordinate deliveries and replenish stock as needed.
  • Developed highly empathetic client relationships and earned a reputation for exceeding increasing sale goals +15%monthly.
  • Followed up monthly with members to check progress, advise new information and, get feedback on the current plan.
  • Effectively resolved member issues: processed any cancellations, freezes, and membership billing issues.
  • Coordinated travel for community-building events hosting regional managers, general managers, staff, fitness coaches, nutritionists, and members.
  • Regulated and implemented work schedules per front desk staff, personal trainers, fitness coaches, and nutritionist schedules.
  • Liaison between billing department and customers to resolve problems.
  • Performed inventory and cash register auditing daily.
  • Trained new employees on the tasks and expectations of a front desk associate,and how to balance the cash register.
Justice, -
Rutgers University Samuel DeWitt Proctor Institute City, STATE,
  • Provide administrative support for the Director of Operations and Strategy, the Director for Programs and Communications, Executives, and Deans.
  • Serve as a travel coordinator for over 100 college presidents, executives, students, faculty, and partners; contribute to managing the process of yearly conference setup, events, and programs forInstitute and Center.
  • Lead professional development training on Time-management, Telecommuting, Zoom and WebEx, Zencastr for podcast hosting, and Rutgers Procurement Systems.
  • In conjunction with the Director for Programs and Communications; assist with overseeing logistics, planning, and implementation of all programs produced by the Center and Institute.
  • Collaborate with the Director of Operations and Strategy to spearhead budget activities that include grant budget formulation, forecasting, and maintaining projects with budgets of $1M.
  • Effectively handle vendor proposals, hotel contracts, internal and external reimbursements, requisitions, expense reports, external vendor payments, and purchase orders with no supervision.
  • Collaborate with the Director for Programs and Communications to host and lead external events and virtual programs such as 8-week internship programs, faculty lecture series, various research panels, and professional development sessions.
  • Act as liaison and coordinate interactions between departments; partner with departments to assist with meetingcoordination.
  • Participate in site visits for yearly conferences while coordinating hotel and meeting spaces for conferences that host up to 100 participants.
  • Work with the Director of Operations and Strategy on leading organizational recruitment efforts and onboarding of 4 recent hires.
  • Coordinate campus housing, meeting spaces, library facilities, and transportation for Visiting Scholars, Research Assistants, Interns, and Student Workers.
  • Manage master calendar for both the Center and Institute.
  • Collaborate with the Director of Operations to supervise teams up to 5-6: Finance Coordinator,FinanceAssistant,ResearchAssistants,Interns,andStudentWorkersat the Center and Institute.
Education and Training
Bachelor of Arts: Business Communications, Digital Communication, Information, Media, Expected in 05/2019
-
Rutgers State University - New Brunswick, NJ
GPA:
Status - LinkedIn Learning: Time Management Working from Home SKILLS Operations Coordination Financial Administration Relationship Building Team Recruitment ProjectManagement Time Management Administrative Support Customer Service Adobe: Premiere and Acrobat Google: All applications Microsoft: All applications Zoom, WebEx, and Teams

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Resume Overview

School Attended

  • Rutgers State University

Job Titles Held:

  • Assistant Director for Operations
  • Operations Assistant
  • FRONT DESK SUPERVISOR
  • Justice

Degrees

  • Bachelor of Arts

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