Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Versatile Assistant Director with a successful 14- year track record of process improvement, project management, customer service, and staff leadership in Higher Education. Proficient in financial administration and training. Keen eye for recognizing areas of possible improvement and executing change. Key player in two long-term interdepartmental change initiatives, assisting in the restructured workflow to ensure department operations and unified goals.

  • Team Leadership
  • Staff Management
  • Project Management
  • Troubleshooting and Diagnostics
  • Communications

Proficient in:

  • Google Drive: Documents, Spreadsheets, Presentation
  • MS Office: Word, PowerPoint, Excel
  • Student Information Systems: Ellucian Banner 9, Touchnet Information System
  • Reporting Software: Hyperion Interactive Reporting
Work History
01/2012 to Current
Assistant Director & Collections Manager Ravago Orlando, FL,
  • Work closely with Associate Director to provide effective assistance and completion of high- priority projects and daily operations.
  • Provide day to day management support and training to Student Accounts staff members.
  • Ensure provision of excellent customer service to students, parents, faculty and staff in compliance with FERPA and DOE regulations.
  • Generate current term billing and distribute statements to student accounts.
  • Facilitate student balance and financial hold reporting using Hyperion for New School leadership, Degree program offices, and Mannes Prep Pre-College program.
  • Ensure compliance with state statutes relating to student account receivables including, but not limited to tuition, fees, waivers, and installment plans.
  • Established procedures for collection of past due amounts.
  • Document student or third party interactions in computer database and updated information.
  • Create statements and pre-collection letters regarding payment plans for students in arrears.
  • Contact students to discuss late payments and options for remitting amounts due.
  • Generate and forward updated statements and demand letters for partnered Collection Agencies.
  • Work with legal counsel and recovery teams to manage default issues.
  • Active member of University Appeals Committee which reviews and processes registration or refund exceptions while enforcing University policies.
  • Conduct investigations of student accounts and payment histories for University Appeals Committee.
  • Communicate closely with Financial Aid regarding reconciliation of accounts, including loans and refunds.
  • Provided support for Perkins Officer with reviewing account repayment statuses as well collections review.
  • Balance Federal Perkins monthly record costs and month end accruals to accurately match general ledger.
  • Provide and create tax data for student 1098T in compliance with IRS regulations.
09/2006 to 12/2011
Credit Counselor Cellular Sales Everett, WA,
  • Oversaw and managed over 200 student accounts with monthly payment plans and arranged installment agreements.
  • Prepared correspondences regarding payment plans for students in arrears.
  • Provided in-person assistance for students with inquiries regarding their Bursar's account.
  • Collected tuition payments on behalf of different school divisions.
  • Produced account file and summary of student accounts in preparation for outside collections referral.
  • Responded to student concerns about credit scores and methods to improve numbers.
  • Liaised for Financial Aid Counselors regarding student award eligibility.
12/2005 to 09/2006
  • Greeted and provided proficient customer service for potential and active clients.
  • Answered and forwarded incoming calls on 16 multi- line telephone system.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Organized In-service and Orientation classes for active and new employees.
  • Scheduled and prepared training materials for new Health Aide hires.
  • Processed health aide criminal and credit background check.
  • Monitored and processed health aides’ attendance and activity sheets.
  • Provided administrative support for all personnel departments.
  • Prepared billing correspondences within New York Branch.
08/2002 to 08/2005
PAYROLL ASSISTANT New York University- Palladium Athletic Facility City, STATE,
  • Managed payroll time sheets and employee Personnel Action Forms for over 50 student employees.
  • Collected and processed employee punch in and punch out sheets.
  • Prepared and confirmed employee schedules for multiple athletic departments.
  • Maintained employee profile information database and hand scan system.
  • Transcribed and distributed minutes for department and unit meetings.
  • Scheduled and prepared interview materials for prospective candidates.
  • Enrolled and assisted patrons and students in creating personalized workout routines via FitLinxx.
  • Monitored use and maintenance of center weight training and cardio equipment.
  • Provided highest level of customer service and resolved membership-related issues.
  • Routed and managed incoming calls for Human Resources and Payroll Director.
Expected in 05/2005
Bachelor of Fine Arts: Drama
New York University- Tisch School Of The Arts - New York, NY,

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School Attended

  • New York University- Tisch School Of The Arts

Job Titles Held:

  • Assistant Director & Collections Manager
  • Credit Counselor


  • Bachelor of Fine Arts

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