assistant departmental manager resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

  • Analytical
  • Problem-solver
  • Strong time management
  • Written and verbal
  • Communication
  • MS Office
  • Excel
  • Project Planning
  • Leadership
  • Critical thinking
  • Multi-task
  • Prioritization
  • Active listening
  • Self motivated
  • Recruiting
  • Talent Aquisition
12/2022 to Current
Assistant Departmental Manager City Of Moreno Valley, Ca Moreno Valley, CA,
  • Managed 8 nurses units, overseeing healthcare worker data, including training compliance, active licenses, and attendance policy implementation
  • Work closely with HR and initiated and facilitated job
  • Ers for candidates, ensuring adherence to hiring deadlines and collaborating with relevant stakeholders throughout the hiring process
  • Contributed to departmental goals by e ectively communicating and training employees on new policies and changes, optimizing patient experience and overall quality of care
  • Led a project to implement a new tool for hourly rounding, enhancing patient monitoring and improving communication among health care workers
  • Orchestrated the audit of 100+ employee files, delegating tasks and ensuring timely completion
  • Developed and implemented a strategic approach for nurses to consistently deliver high-quality patient care, ensuring adherence to policies and enhancing overall performance
  • Assumed responsibility for confirming departmental budget allocations before initiating job postings, demonstrating financial awareness and resource management skills
  • Proactively addressed challenges by collaborating with supervisors and resolving issues professionally
  • Successfully resolved a solution where a manager was uncooperative emphasizing the benefits of timely policy implementation and e ective team collaboration
  • Collaborated with cross-functional departments to identify and hire candidates with the necessary skills and expertise, employing strong written and verbal communication skills and working independently to ensure smooth recruitment processes
  • Independently made critical decisions to hiring processes and project deadlines, demonstrating a high level of autonomy, judgment, and decision-making skill
  • Participated in team-building training activities to foster improved understanding and collaboration among colleagues contributing to a positive work environment.
04/2021 to 09/2022
O ce Manager Serenity Health And Wellness, LLC City, STATE,
  • Managed
  • Ce operations and performed administrative tasks, including email and calendar management, phone calls, and client insurance benefit reviews
  • Planned and implemented projects to promote the importance of mental health within the outpatient therapist private practice, ensuring adherence to HIPPA policies and deadlines
  • Demonstrated e ective management skills through clear written and verbal communication, active listening, delegation, and flexibility
  • Implemented professional processes by reinforcing practice goals, soliciting feedback, and establishing organizational structures for smooth operations
  • Tracked monthly and annual expenses by utilizing excel spreadsheets, identifying areas for cost reduction and optimizing income for the therapist
  • Led a successful team project by leveraging social media marketing skills, resulting in increased group session participation from the initial goal of five clients to over 15
  • Developed and enforced
  • Ce policies to ensure consistency and professional practices among therapists
  • Utilized Google Analytics and social media analytical tools to track progress, while collecting client feedback to drive practice improvements
  • Resolved conflicts professionally and analytically, such as addressing a client’s financial challenges by suggesting payment arrangements to enable consistent counseling services
  • Collaborated with other healthcare clinics and private practices to facilitate client referrals as needed.
01/2019 to 06/2020
Office Assistant MedExpress Urgent Care City, STATE,
  • Managed front
  • Ce operations, including record-keeping in the
  • EMR system, patient account activation for 20+ accounts daily, and providing support to medical sta throughout shifts
  • Collected and verified insurance information and demographics, processed payments, and ensured adherence to HIPPA policies
  • Demonstrated analytical skills by problem-solving and finding e cient methods to streamline patient flow and achieve timely service delivery goals
  • Enhanced the patient experience by facilitating open communication between clinical sta and patients, addressing concerns promptly, and actively seeking feedback
  • Maintained a clean and sanitized front
  • Ce environment, providing prompt and personalized recognition to all guests
  • Reminded clinical sta of metrics and discussed feedback surveys to drive continuous improvement and accountability
  • Handling appointment scheduling and management using e ective scheduling in an urgent care setting
  • Managed financial transactions, including cash collection and insurance billing, with a keen attention to detail and accuracy
  • Proactively addressed patient concerns and complaints, actively listening to feedback and providing appropriate solutions to ensure patient satisfaction and retention
  • Resolved 8 patient complaints and concerns
  • Assisted in the training and onboarding of new front
  • Ce sta , ensuring their understanding of insurance verification, patient account activation, and HIPPA compliance
  • Worked independently to improve front
  • Ce operations by creating projects, including PowerPoint presentations, to propose and implement beneficial solutions for the clinic.
Education and Training
Expected in 05/2023 to to
Bachelors of Arts: Psychology
University of Arkansas - Little Rock, AR

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Resume Overview

School Attended

  • University of Arkansas

Job Titles Held:

  • Assistant Departmental Manager
  • O ce Manager
  • Office Assistant


  • Bachelors of Arts

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