Energetic store manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Accomplishments
Supervised team of 35 staff members.
Skills
Team Building Leadership
Proactive and Focused
Employee Training Oversight
Strategy Development
Creative and Innovative
Decision Making
Service-Oriented
Goal Setting
Operational Reporting
Prioritizing and Planning
Staff Recruitment and Hiring
Customer Service
Time Management
Work Planning
Quality Assurance
Sales Support
Business Relationship Management
Cash Flow Management
Collections Actions
Asset Control
Relationship Building
Risk Assessment
Work History
04/2021 to Current
Assistant Department ManagerStanford University – Redwood City, CA,
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Communicated best practices among on-site and external personnel to align efforts and goals.
Performed supplier risk evaluations and supported regulatory inspections.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Developed detailed plans based on broad guidance and direction.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Set aggressive targets for employees to drive company success and strengthen motivation.
04/1999 to 03/2021
Store ManagerSherwin-Williams – Chico, CA,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed inventory control, cash control and store opening and closing procedures.
Completed point of sale opening and closing procedures.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Introduced new methods, practices and systems to reduce turnaround time.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Rotated merchandise and displays to feature new products and promotions.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Evaluated suppliers to maintain cost controls and improve operations.
Coached sales associates on product knowledge by using wide variety of training tools.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Protected store from loss or theft by setting and enforcing clear security policies.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
02/1996 to 06/1999
Assistant ManagerKane's Furniture – Tampa, FL,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Strengthened operational efficiency to remain cost-effective while maintaining quality service.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Reduced financial discrepancies to minimize threats to health and productivity of business.
Reviewed sales and gross profit report to assess company efficiency.
Compiled financial data to comply with budget.
Developed organizational structure to outline and direct rules, roles and responsibilities.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Recognized staff for contributions to company success to foster engagement and increase productivity.
Directed promotion and brand loyalty efforts to build direct relationships with customers.
Developed strategy to increase sales and drive profits.
Education
Expected in 12/1999
Associate Of Business Administration: Business Management Moraine Valley Community College - Palos Hills, IL GPA:
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