assistant department manager resume example with 15 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Energetic professional dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well-organized with stellar time management abilities. Motivated customer service representative with over 10 years of experience providing support to customers via phone, chat, and email. Proven track record of delighting customers with timely, accurate, and personable service. Seeking a that will allow me to enhance my skills and grow within while contributing to the company's success

  • Typing proficiency
  • Cash Register Operations
  • Risk Management Expertise
  • Credit Approval and Denial
  • Human Resources Knowledge
  • Word Processing
  • Inbound and Outbound Calling
  • Typing and 10-Key Entry
  • Database Management
  • Workflow Schedules
  • Report preparation
  • Medical Terminology & HIPAA Guidelines
  • Organization and Time Management
  • Customer Complaint Resolution
  • Exceptional Customer Service
  • Risk management
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Active Listening
  • Attention to Detail
  • Premium Customer service
  • Computer skills
  • Customer support
  • Written and Verbal Communication skills
  • Exceptional sales ability
  • Proficient Knowledge of computer based-systems, Internet and Microsoft office applications (Outlook, Word, Excel)
  • Flexible and Adaptable
  • Claims
  • Loan applications
  • Insurance Knowledge
  • Data verification
  • Comfort with Customer databases and CRMs
  • Fraud detection
  • Procedure review
  • Data Entry
  • Teambuilding
  • PeopleSoft expert
  • Financial Management
  • Billing systems and software
  • Troubleshooting Technical Issues
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Calm and Professional Under Pressure Customer Data Confidentiality
  • Billing Inquiries
  • Issue and Complaint Resolution
  • De-escalation Techniques
  • LiveChat Messaging
  • Inbound and Outbound Calling
  • Computer Proficiency
  • SalesForce
  • Customer Service
University of Central Arkansas Conway, AR Expected in 08/2014 Bachelor of Science : Family Consumer Science - GPA :
Pulaski Technical College North Little Rock, AR Expected in 05/2012 Associate of Science : - GPA :
John L. McLellan High School Little Rock, AR, Expected in 05/2006 High School Diploma : - GPA :
Work History
Webstaurantstore - Assistant Department Manager
Dayton, NV, 06/2017 - Current
  • Completed through opening, closing and shift change functions to maintain operational standards each day
  • Checked stock to determine inventory levels and maintain office supply products
  • Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
  • Maximized productivity and profitability by balancing sales and expenses.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Monitoring the work performance of other employees and providing feedback to help improve performance
  • Participated in meetings with management to discuss departmental goals and performance metrics
  • Maintained employee records such as insurance forms and compensation data
  • Prepared employee schedules and shift changes according to departmental needs
  • Conducted exit interviews with departing employees to gather feedback on their experiences working with the company
Aaa Northern California, Nevada And Utah Insurance Exchange - Life Insurance Agent
Citrus Heights, CA, 07/2018 - 07/2020
  • Communicated with clients to understand needs and identify best policies for each case
  • Sold life insurance policies and assisted other agents with underwriting
  • Pursued continued professional development through insurance workshops, course, and webinars
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage
  • Explained coverage options to potential policyholder answering questions or concerns.
  • Maintained accurate up-to-date files of 400 clients’ details, risk, exposure and premium information
  • Developed and managed long-term customer relationships, scheduling and conducting an average of 5+weekly meetings with clients who request consultations
  • Reviewed insurance and liability clauses in contracts, ensuring that every contract meets the company’s risk appetite while balancing this against the expected commercial benefits of the contract
  • Documented results and track trends for the purpose of business forecasting
North Country Healthcare - Lead Pre-Toddler Teacher
Winslow, AZ, 09/2015 - 07/2016
  • Organized and led activities to promote physical, mental, & social development
  • Taught children foundational skills in colors, shapes, and letters
  • Implemented hands on play-based strategies for experiential learning
  • Established indoor/outdoor safe play environments for toddler-age children
  • Communicated with child’s parents and guardians about daily activities, behaviors, and problems
  • Enforced classroom routines to keep students on schedule and operating at consistent level
Kroger - Assistant Payroll Clerk
City, STATE, 01/2007 - 08/2015
  • Worked closely with front end staff to assist over 325 customers
  • Accepted cash & credit card payments, issued receipts, and provided change
  • Organized & maintained payroll information by entering data, deleting errors, calculating, and collecting information
  • Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce documents.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Administered payroll for large staff using various software programs
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator
  • Calculated accurate wages, including overtime, salary increases and bonuses
  • Processed bi-weekly payroll for over 100 employees and ensured accuracy of all data entry by verifying hours worked, deductions, etc.
  • Maintained employee records including W-4s, I-9s, FMLA forms, time cards, and other documents as needed.
  • Provided support to the HR Manager with new hire paperwork such as background checks and drug testing results when applicable.
  • Assisted in hiring process by creating job postings on various websites and screening resumes for potential candidates based on qualifications required for each position.
  • Created training materials for new hires regarding company policies/procedures and assisted management with any questions or concerns they may have related to payroll processing or general employment issues.

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Resume Overview

School Attended

  • University of Central Arkansas
  • Pulaski Technical College
  • John L. McLellan High School

Job Titles Held:

  • Assistant Department Manager
  • Life Insurance Agent
  • Lead Pre-Toddler Teacher
  • Assistant Payroll Clerk


  • Bachelor of Science
  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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