Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Detail-oriented Department Manager keep employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Skills
  • Supply and inventory management
  • Vendor management
  • Staff development
  • QC
  • Rules and regulations
  • QA
  • Order processing
  • Training and mentoring
  • Accounts payable and receivable
  • Problem resolution
  • Relationship development
  • Operational improvement
  • Supervision
  • Process improvement
  • Communications
  • Team building
  • Team management
  • Planning and coordination
Experience
05/2018 to Current Assistant Department Administrator Lifepoint Hospitals | Wytheville, VA,
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve patient care.
  • Employed process improvement initiatives within department.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Balanced workloads to meet targets without overtaxing employees.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
01/2015 to 03/2018 Director of Cardiopulmonary Services Children’s Hospital Of Orange County | City, STATE,
  • Created and implemented policies and procedures for effective Respiratory management.
  • Reviewed and assessed staff processes, reducing hazards posed for staff while promoting regulatory compliance.
  • Developed policies to align procedures with Heart Institute strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Delivered income records, balance sheets and financial documents to board to keep executives informed of all potential financial issues.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
08/2009 to 01/2015 Operations Manager of Respiratory Care Division Children’s Hospital Of Los Angeles | City, STATE,
  • Established Departmental vision and developed strategies to achieve sensitive timeline goals.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line productivity.
  • Recruited, hired and trained staff members in ensuring staff level requirements are for the level of predicted hospital census and acuity.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed a growing 64 FTEs departmental associates to provide optimal productivity for multi-building campus.
  • Performed timely and budget-complying project management on multi-faceted issues.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Developed and managed annual operating budgets.
06/1986 to 08/2009 Director of Respiratory and ECMO Services Children’s Hospital Of Orange County | City, STATE,
  • Developed policies to align procedures with ECMO program initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
  • Created and implemented policies and procedures for effective respiratory management.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
Education and Training
Expected in 08/2008 MBA | Business University Of Phoenix, Phoenix, AZ, GPA:
Expected in 01/1991 Bachelor of Arts | Biology California State University, Fullerton, Fullerton, CA, GPA:
Expected in 06/1982 Associate of Science | Respiratory Therapy Mt. San Antonio College, Walnut, CA, GPA:
Activities and Honors
  • Member, American Association for Respiratory Care
  • Member, California Association for Respiratory Care
Additional Information

1) MEDICAL MISSION WORK

a. Heart Care International September 2014- Present Respiratory Care Practitioner

b. Hospital de Especialidades Pediatricas- Tuxtla Gutierrez, Chiapas, Mexico

September 28, 2015- October 5, 2015

c. Instituto Nacional de Salud del Niño - Lima, Peru
February 13, 2014 – February 20, 2014

Certifications

California License for Respiratory Care Practitioner No. 5722

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Resume Overview

School Attended

  • University Of Phoenix
  • California State University, Fullerton
  • Mt. San Antonio College

Job Titles Held:

  • Assistant Department Administrator
  • Director of Cardiopulmonary Services
  • Operations Manager of Respiratory Care Division
  • Director of Respiratory and ECMO Services

Degrees

  • MBA
  • Bachelor of Arts
  • Associate of Science

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