Polished, professional Accounts receivable/billing specialist offering: 4 years of experience providing accounting support in busy accounting departments. An unwavering commitment to billing services, with the ability to build productive relationships, resolve complex issues and win vendor loyalty. Strategic-relationship/partnership-building skills
Highlights
Accounts receivable professional
Accounting operations professional
Adobe software
Knowledge of Sage
General ledger accounting aptitude
Complex problem solving
Strong communication skills
Expert in customer relations
Effective time management
Excellent managerial techniques
Accomplishments
Reduced invoice over payments by 13%
Reduced the open invoice cycle time from 7 days to 2 days by developing new dispute reporting procedures.
Researched and resolved billing problems that had been previously missed.
Experience
Assistant Credit Manager, 03/2016 - Current Rent-A-Center Inc. – Hartford, CT,
Manage the company's aging, and credit hold reports.
Update and maintain daily A/R, A/P P/L, and G/L reports via SAGE platform and databases in excel.
Word and Excel proficient
Strong ability to multitask and ok with deadlines/timelines and tasks changing often and without prior notice
Experience with accounting, collections, and customer service
Directly report to the Accounting manager and General Manager.
Opened new accounts
Led daily meetings with staff as to what procedural changes are being implemented via upper management.
Strong attention to accuracy and detail
Strong follow-up skills
Review and reconcile customer invoices, and open orders.
Apply credits and debits where needed.
Faxed, emailed updated invoices made copies, and organized files.
Flagged and Coded slow pays.
Take credit card payments
Followed up with customers regarding delinquent accounts.
Assessed employee performance and issued disciplinary notices.
Daily interaction and correspondence with clients, attorneys, staff regarding judements and pending lawsuits
CSR/Collections Agent, 07/2015 - 2016 Forward Air – Yonkers, NY,
Made outbound calls to debtors regarding their outstanding debt with.
various Utility, Telecommunications clients.
Procured obligated debts either in full or established payment.
arrangements.
Financial Literacy Teacher p/t, 2013 - 2016 Academic Community Prep – City, STATE,
Financial Literacy/Philosophy Teacher for students grades 3 through 12.
Conducted class.
Designed lessons.
Checked homework and graded tests.
Role played and provided a fun, thought provoking, stimulating and interacting environment for students to develop and be active contributors to the learning experience for themselves and other students.
Customer Service Representative, 09/2010 - 09/2015 Cablevision/Optimum Telecommunication – City, STATE,
Professionally handled various customer's cable television, Internet, phone and billing issues.
Accurately identified and resolved many technical questions at point of call.
Empowered customers on how to read their billing statements, and how they can resolve many common issues on their own.
Saved the company money by utilizing cost and waste avoidance of company resources.
Used evidence-based judgment and an array of diagnostic tools in determining a customer's exact technical issue.
Data gathered customer satisfaction using feedback surveys, resulting in process efficiency changes.
Developed effective relationships with customers to foster loyalty within the customer base.
Processed payments by accepting cash, checks and credit card payments.
Notified branch management of any vehicle safety concerns and issues.
Handled merchandise in accordance with product handling standards.
Answered customer questions regarding shipments.
Reported any errors found on delivery documents to supervisor. outside vendors worldwide.
Obtained appropriate approvals for payment.
Business Owner, 06/2009 - 08/2010 Hipzrock T-shirt Company (Business Sold) – City, STATE,
Hipzrock T-shirt company (Business Sold).
Owned and operated a High end designer T-shirt business,
Supervised and
coached a team of 12-18 silk screen and heat
press operators, holding
sole
responsibility for marketing communications, branding, PR,
advertising,
search engine optimization.
Interviewed, hired, trained,
terminated, managed payroll, health benefits,
profit sharing.
Created monthly profit and loss reports.
Led accounts payable and receivable, cost, budgeting, taxation,
Income
statements and all financial forecasting
reports.
Education
MBA: Human Resources Management, Expected in 2013 - Capella University - Minneapolis, MN GPA: Human Resources Management 3.66
Bachelor of Arts: Philosophy, Expected in 07/2009 - Brooklyn College - Brooklyn New York City, NY New York GPA: Philosophy
Professional Affiliations
Member of SHRM, WorldatWork Society of Certified Professionals,
International Foundation of Employee Benefit Plans, National Human Resource
Assoc., PayScale Human Capital, HR Resource.com, etc
Excel, Management ready, supervisor skill set, Customer service representative
Skills
Accounting manager, accounts payable and receivable, advertising, A/P, Avaya, benefits, billing, branding, budgeting, cable, charts, Coaching, credit, Client, clients, customer satisfaction, data entry, databases, delivery, Financial, financial forecasting, focus, General Manager, Genesys, IP, Lotus Notes, marketing communications, meetings, excel, money, MS Office, Outlook, Communicator, Oracle, payroll, Philosophy, Phone system, press, PR, Problem Solving, profit, profit and loss, read, safety, SAGE, Sales, SAP, search engine optimization, silk, supervisor, supervising, surveys, Teacher, Team Player, Telecommunications, phone, television, Time Management
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