- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Background planning and managing innovations to existing processes, implementing new processes and installing new technology and facility equipment. Skilled management offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits. Accomplished professional with over five years of experience in driving enterprise-wide project management and process improvement initiatives.
- Auditing
- Brand strategy
- Marketing Strategy
|
- Policies
- Product management
- Sales supplement and direct sales knowledge
|
Assistant Club Manager, 01/2021 to Current
Planet Fitness – Crestwood, MO,
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created organization systems for inventory control, merchandising, financial reports, and schedules, dramatically increasing operational efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to determine options for increasing market growth.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Monitored security and handled incidents calmly
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Reduced corporate costs by developing and implementing improved merchandising, receiving, and maintenance procedures,
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Serve international customers and increased sales revenue by 5%.
- Create events, Games, Bingo, and menu specials to reach customers' satisfaction and bring revenue to the club.
Manager, 04/2014 to 12/2020
Labcorp – Albuquerque, NM,
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
- Provided management with feedback regarding employee performance and training needs
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Maintained current knowledge of all facets of operations
- Trained and guided team members to maintain high productivity and performance metrics
- Evaluated employees’ strengths and assigned tasks based upon experience and training
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge,and customer demands
- Identified and qualified customer needs and negotiated and closed profitable projects with asuccess rate
- Established and maintained positive work environment to enhance retention and productivity
- Communicated best practices among on-site and external personnel to align efforts and goals
- Maintained team efficiency by strategically delegating daily activities, monitoring output, and rewarding positive contributions
- Interviewed and hired strong candidates for team openings, using newspapers, job boards, and social media to find applicants
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules, and regulating inventory usage
- Reviewed performance data to monitor and measure productivity, goal progress, and activity levels, positive
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
- Executed new training initiative to improve skills and develop leaders from within
- Led employee performance reviews and discussed improvement strategies with each team member
- Managed all departments with over 120 employees and a$1,500.000 budget
- Maintained open and professional team relationships to quickly identify and resolve issues
- Participated in labor contract negotiations with union to successfully achieve a new agreement representing mutually agreed elements
- Enhanced team member productivity by improving monitoring systems and motivational strategies unions
Chef, 01/2012 to 01/2014
Stonerise Healthcare Llc – Martinsburg, WV,
- Monitored and improved work of twenty team members producing over five hundred meals per night
- Avoided cross-contamination from utensils, surfaces, and pans when preparing meals for individuals with food allergies and gluten intolerance
- Trained numerous kitchen personnel from ground up to take on challenging stations such as cooks and servers
- Reduced food costs two -five percents by expertly estimating purchasing needs and buying through approved suppliers
- Developed recipes and menus to meet consumer demand and align with culinary trends
- Planned and prepared food products orders to maintain appropriate stock levels
- Worked with vendors to locate optimal recipe ingredients at cost-effective rates
- Incorporated customer recommendations and feedback to experiment with new dish creations
- Prepared mise en place every day to promote efficient preparation of signature dishes
- Continually supervised training and cross-training of pastry staff for all phases of preparation
- Monitored quality, presentation, and quantities of plated food across line
- Supervised preparation of specialty items and customer requests to verify accuracy in production
- Monitored kitchen area and staff to ensure overall safety and proper food handling techniques
- Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish, and eggs had been prepared
- Oversaw hiring, training, and development of kitchen employees
- Adjusted seasonal plans to source local ingredients and aligned special dishes with area events
- Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality
- Created tasty dishes using popular recipes, delighting patrons and generating return business
- Perform Banquet for military function and catering department
Associate Degree: Hospitality Administration and Management, Expected in 02/2017
Le Cordon Bleu College of Culinary Arts - Scottsdale - Scottsdale, AZ
GPA:
Bachelor of Science: Business Leadership, Expected in 2010
Ashford University - San Diego, CA
GPA:
Professional Affiliations
- Member NACE (National Association Catering and Event) San Antonio Alamo Chapter
- Training Force Protection Air Education Training Combat
- Cyber awareness Challenge v4.0 Air Education Training Combat
- Award Distinguished Service 2001. 293 D BSB Mannheim, Germany
- Operate Aloha System
- SAIS & NAFDIS
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Length
- Personalization
- Strong Summary
- Target Job