Hardworking and reliable with strong ability to work in a team environment. Organized, proactive and punctual with team-oriented mentality. Flexible hard worker ready to learn and contribute to team success and deliver top-quality customer care.
Skills
Back office assisting
Scheduling
Corporate compliance
Policies and procedure
Orientation and training
Personnel management
Customer service
Strong work ethic
Communication
Friendly, positive attitude and professional
Team work and collaboration
Fluent in Spanish
Medical terminology
Leadership skills
POS systems operations
Experience
Assistant Clinic Manager, 01/2020 to Current Concentra – Anchorage, AK,
Track, organize and count clinic stock and supplies.
Collaborate with multi-disciplinary staff to improve overall patient care and response times.
Supervise, lead and motivated nine administrative team members through supervision, training and coaching on duties and daily operational activities to improve job efficiency.
Scheduling and managing patient appointments.
Answering phone calls and patient inquiries.
Clinic opening and closing operations, preparing cash deposits and maintain accurate injectable product counts for medical providers.
Assist the clinic manger in managing all aspects of clinic operations, including sales, customer service, employee management and administrative responsibilities so that they are in accordance to SkinSpirit standards and policies.
Vascular Surgery Department Supervisor, III, 02/2012 to 04/2019 Sutter Health – City, STATE,
Conducted yearly employee performance reviews and developed improvement plans.
Interviewed potential candidates, provided recommendations and assisted with onboarding.
Kept team in line with patient privacy requirements and other compliance standards as required by Sutter Health.
Performed general administrative tasks to support physicians.
Managed staff and all medical office operations.
Order all medical and office supplies through Lawson online portal.
Approved staff time cards and managed PTO for accuracy using KRONOS.
Worked with physicians and staff to run patient office days efficiently in multiple locations.
Cardiovascular Surgery Coordinator, 12/1998 to 02/2012 Pacific Coast Cardiac & Vascular Surgeons – City, STATE,
Scheduled surgical and/or angiography procedures with patients and hospital departments.
Provided patients with accurate information and support throughout the scheduling process.
Educated patients on at-home surgery preparation requirements and post-operative care process.
Arranged and scheduled pre and post-operative visits during appropriate timeframe after surgery.
Reviewed CPT and ICD codes to check accuracy for billing.
Checked patient insurance and collected pre-authorizations for surgeries.
Worked with operating facilities to schedule procedures on behalf of five surgeons.
Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients.
Sent H&P form and other patient information to surgery facility.
Gathered current medical information and reviewed histories to gather details for surgeons.
Assisted staff and provided coverage within our department as needed.
Education and Training
Medical Assistant: , Expected in National Health Career Association - , GPA:
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