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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Detail-oriented Automotive Professional with over 14 years of successful experience in tires and automotive repair. Recognized consistently for performance excellence and contributions to success in the automotive industry. Excellent reputation for resolving problems and improving customer satisfaction. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Skills
  • Team leadership and coaching
  • Staff training/development
  • Effective leadership
  • Maximizing profitability
  • Product and service sales proficiency
  • Personnel development
  • Production planning
  • Warehouse Logistics
  • Operations management
  • Excellent work ethic
Education
Career One Medical/ Bryman School Phoenix, AZ, Expected in No Degree : Clinical Psychology - GPA :
Carrington College - Phoenix Phoenix, AZ Expected in 03/2011 Associate of Science : Nursing - GPA :
Arizona Institute Of Business And Technology Glendale, AZ, Expected in 05/1994 Associate of Applied Science : Criminal Justice - GPA :
Work History
Csl Plasma - Assistant Center Manager
Raleigh, NC, 10/2020 - Current
  • Directed daily operations.
  • Managed 39 team members across 6 departments, resulting in approximate $250,000 increase in annual revenue.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Developed and maintained relationships with customers and suppliers through continual communication and follow up.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Oversaw and improved tire and wheel deliveries worth over through efficient coordination of daily operations.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Scheduled employees for weekly shifts, taking into account customer traffic and employee strengths.
Flexport - Warehouse Manager
Chicago, IL, 04/2018 - 10/2020
  • Met environmentally controlled warehouse operational needs through efficient staffing and resourcing of materials and equipment.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Conducted inventory audits with 100% accuracy following company procedures.
  • Managed scheduling and task delegation for 5-member warehouse team.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and improve process efficiency.
Electrameccanica Vehicles Corp. - Service Manager
Portland, OR, 02/2016 - 03/2018
  • Achieved increase in productivity in fixed operations, parts and service department.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Developed written plans and obtained customer consent to proceed.
  • Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
  • Inspected new parts and areas of repair to verify correctness and quality.
  • Followed up with customers during and after installations to verify satisfaction.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Managed team of 8 technicians and directed processes to comply with Firestone policies.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Monro Muffler Brake & Service - Automotive Store Manager
Mechanicsburg, PA, 01/2012 - 02/2016
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of automotive technicians.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Supervised guests at front counter, answering questions regarding products.

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Resume Overview

School Attended

  • Career One Medical/ Bryman School
  • Carrington College - Phoenix
  • Arizona Institute Of Business And Technology

Job Titles Held:

  • Assistant Center Manager
  • Warehouse Manager
  • Service Manager
  • Automotive Store Manager

Degrees

  • No Degree
  • Associate of Science
  • Associate of Applied Science

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