assistant case manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Promotes superior time-management skills, compassionate bedside manner and astute observational ability.

  • Collecting Vital Signs
  • Calm and Level-Headed Under Duress
  • Grooming and Bathing Assistance
  • Monitoring Fluids
  • Collecting Specimens
  • Performing Patient Intakes
  • Patient Relations
  • Infection Control Procedures
  • Medical Terminology Knowledge
  • Helping With Medication
  • Mobility Assistance
  • Bedsore Prevention
  • CPR/First Aid certified
  • Feeding Assistance
  • Fluid Measurement
  • Observation Documentation
  • Caregiver Relations
  • Linen Replacements
  • Nutrition and Diet
  • Vital Signs Collection
  • Electronic Recordkeeping
  • Activities of Daily Living ADL Support
  • Understands Medical Procedures
  • EHR Management
  • Assisting With Personal Grooming
  • General Housekeeping Ability
Assistant Case Manager, 9/15/21 to Current
Advisors ExcelTopeka, KS,
  • Receive incoming patient and referring facility phone calls regarding room and level of care availability
  • Request and review incoming medical documentation for potential incoming patients from other facilities
  • Submit and follow up on prior authorization requests to insurance companies
  • Submit appropriate medical and treatment documentation to referral sources
  • Verification of patient eligibility and benefit coverages
  • Submit medical record documentation to insurance companies as requested for continued care and change of level of care reviews
  • Educate patients/family of HIPAA and patient rights guidelines and obtain required signature consents on all appropriate forms
  • Fill in for the case managers when they are unavailable
  • Review medical/durable power of attorney, medical directive forms and living will documentation, notate emergency contact information clearly in the chart
  • Attend interdisciplinary team meetings
  • Ensure that all paper documentation is included in the patient chart prior to being forwarded to the medical records department for scanning
  • Return phone calls at the direction of the case manager
  • Assist in the entry of case manager notes when needed
  • Maintain data entry for all patients to include demographics and insurance information
  • Acts as a liaison between utilization management and case management when needed
  • Enforces the Privacy Act, HIPAA, facility rules and regulations
  • Treats patients and family members with compassion and respect in regard to any questions or concerns before, during and after hospital admission
Clinical Nursing Assistant, 04/2015 to Current
Baptist Health South FloridaDoral, FL,
  • Documented activities and recorded information in EMR system.
  • Assisted residents in preparing for activities and social programs.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Distributed drinking water and nourishment to residents.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Helped residents walk with or without self-help devices.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Provide urinary catheter care and monitoring
  • Verifying and documenting oral intake
Clinical Nursing Assistant, 12/2006 to 05/2014
Baptist Health South FloridaPlantation, FL,
  • Prepared and organized patient charts
  • Assisted with documentation of patient encounters
  • Exam room preparation and maintenance
  • Recorded patient vital signs
  • Assisted clinical providers with patient examinations
  • Assisted OB/GYN procedures (pap smears, STD and pregnancy testing etc)
  • Assisted with EKG recording
  • Permed visual acuity testing
  • Verified medications
  • Assisted with patient emergencies including resuscitation
  • Performed blood glucose testing
Education and Training
: Clinical Nursing Assistant, Expected in 08/2004 to Quibiri Mission - Benson, AZ,
High School Diploma: , Expected in to New West Charter - Benson,

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Resume Overview

School Attended

  • Quibiri Mission
  • New West Charter

Job Titles Held:

  • Assistant Case Manager
  • Clinical Nursing Assistant
  • Clinical Nursing Assistant


  • High School Diploma

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