Assistant Canteen Chief Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Talented Operations Leader bringing 10+ years of experience and demonstrated record of accomplishment in organizational development. Proficient in operational enhancements, quality improvements and team leadership based on lean methodologies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives.

  • Operations Management
  • Performance Reporting
  • Cross-Functional Collaboration
  • Cost Reduction & Containment
  • Team Training
  • Recruiting & Hiring
  • Business Process Improvement
  • Inventory Management
  • Policies & Procedures Implementation
  • Revenue Generation
  • Negotiations Expertise
  • Office Administration
Education and Training
High School Here Location Here, Expected in 2004 High School Diploma : - GPA :
Pure Hockey - Assistant Canteen Chief
San Marcos, CA, 05/2018 - Current
  • Supported Chief Operating Officer with daily operational functions, trained and developed 20+ member staff on POS and key sales techniques; contributed to 35% revenue increase by streamlining administrative operations and prioritizing tasks.
  • Developed and maintained rapport with Medical Center Executive Officers and other service line Chiefs; improved operations by working with team members and customers to find workable solutions.
  • Utilized stock-to-sale ratio to create a lean inventory management system which improves efficiency and minimize cost; reduced loss prevention by 35% within first year and increased sales by 42% using customer retention strategies and restructuring staff development programs.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis; devised business and technology strategies to create employee performance metrics, reporting and analysis systems in support of investigative operations.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Assurant - Assistant Manager
West Palm Beach, FL, 04/2015 - 05/2018
  • Led and trained 14 staff members on connecting with customers daily to understand needs, provide assistance and collect feedback to optimize operations; generated $520K+ in annual revenue and boosted customer satisfaction 25% within first 8 months through thorough performance evaluations and interpreting customer surveys.
  • Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising; increased store sales 10%-15% above target each quarter by analyzing daily sales and creating action plans.
  • Supervised new partner/staff training and development for new employees while adhering to the Barista Success Profile guidelines; resulted in a 30% increase in performance evaluation scores and smoother team transitions within the organization.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies which netted $40K in annual cost savings.
Assurant - Client Support Specialist
West Springfield, MA, 05/2013 - 05/2015
  • Collaborated with the United Methodist Church, NYC Department of Health, and other various community organizations to provide 400+ beds and health services for the homeless which significantly improved community outreach initiatives.
  • Followed organizational guidelines to assure compliance with HIPAA and patient confidentiality standards; secured medical verification in accordance to BRC policies for Medicaid and Medicare insurance, benefits and coverage and eligibility.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition; automated BRC office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Healthy Black Communities, Inc - Client Support Specialist
City, STATE, 05/2010 - 02/2013
  • Demonstrated strong sense of ownership for client's issues, displaying empathy and maintaining productive dialogue throughout open requests.
  • Established membership loyalty, executing flawless client account management; drove client retention 26% and increased revenue by driving effective customer relationship management protocols.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.

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Resume Overview

School Attended
  • High School Here
Job Titles Held:
  • Assistant Canteen Chief
  • Assistant Manager
  • Client Support Specialist
  • Client Support Specialist
  • High School Diploma