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assistant cafeteria manager resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Critical Thinking
  • Fire Safety Regulations
  • Portion Control
  • Inventory Management
  • Problem Solving
  • Quality Assurance
  • Written and Verbal Communication
  • Money Handling
  • Equipment Maintenance and Repairs
  • Staff Supervision and Assistance
  • Monitoring Food Preparation
  • Delegating Assignments and Tasks
  • Food Handling
  • Enforcing Nutritional Standards
  • Health and Safety Procedures
  • Calm and Pleasant Demeanor
  • Supply Ordering and Management
  • Conflict Resolution
  • Time Management
Experience
Assistant Cafeteria Manager, 2015 to Current
Horry County SchoolsConway, SC,
  • Pitched in to help cafeteria employees with various food preparation and serving tasks.
  • Oversaw food preparation verifying procedural compliance with company guidelines.
  • Ordered food and supplies, stocking needed items ahead of time.
  • Trained and oriented food service employees to perform with excellence, managed day-to-day activities and assigned responsibility for ongoing specialization areas.
  • Executed quality checks of food service equipment and appliances.
  • Maintained presentation and cleanliness of prepared foods display cases and delivered spotlessly clean work environment by following company safety and sanitation procedures.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Supervised staff preparing and serving 1500 meals per day.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Received and put up weekly truck of food and supplies.
  • Weekly and monthly inventory.
  • Cashier and line filler
Hostess, 2012 to 2014
VacasaKnoxville, TN,
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered telephone to provide dining information and take reservations.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Took beverage orders and served drinks during peak meal times.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
Customer Service Associate, Bakery, 2009 to 2012
Wegmans Food Markets, Inc.Newark, NY,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Consulted with customers regarding needs and addressed concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Resolved issues with cash registers, card scanners and printers.
  • Managed cashier shifts and breaks.
  • Processed returned items in accordance with store policy.
  • Redeemed promotional coupons and food stamps and figured discounts.
Retail Manager, 2005 to 2014
Delectable Edibles & MoreCity, STATE,
  • Supported retail associates to drive quality performance and experiences for guests.
  • Audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Placed reorders and followed up on pending orders to meet customer demand.
  • Managed special store projects to improve store-wide processes and operations.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Monitored inventory, cash and payroll processes to keep location running smoothly.
  • Effectively managed inventory controls and re-orders within budget guidelines.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • DUPE -Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Operated POS system to process bakery sales transactions.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education and Training
High School Diploma: , Expected in 05/1994 to Rehobeth High School - Dothan, AL
GPA:
Certifications
  • ServSafe
,

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Resume Overview

School Attended

  • Rehobeth High School

Job Titles Held:

  • Assistant Cafeteria Manager
  • Hostess
  • Customer Service Associate, Bakery
  • Retail Manager

Degrees

  • High School Diploma

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