Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Approachable receptionist with 8+ years of experience in customer service. Motivated, reliable and willing to go extra mile to please guests. Swiftly handles multiple tasks, resolves issues promptly and pleasantly. Recognized for consistent attention to quality customer service.
Skills
Portioning understanding
Training
Sanitation
Team building
Communications
Administrative support
Planning and coordination
Inventory management
Supervision
Organization
Customer service
Experience
04/2017 to CurrentAssistant Cafeteria ManagerHorry County Schools | Conway, SC,
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, performing credit and debit transactions.
Overseeing and planning ingredients, anticipated customers and popularity of items.
Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Supervised staff preparing and serving meals daily.
Coordinated preparation of customer meals and monitored food handling for safety purposes.
Completed regular line checks to maximize quality assurance.
Controlled portion sizes and garnishing for optimal cost controls.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Trained employees on correct cooking techniques, safety standards and performance strategies.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Sought out and implemented methods to improve service and team performance to boost sustainability.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
08/2008 to 05/2016Preschool TeacherKern County Superintendent Of Schools Office - Kcsos | Bakersfield, CA,
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Organized and led activities to promote physical, mental and social development.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Established indoor and outdoor safe play environments for toddler-age children.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Taught children foundational skills such as colors, shapes and letters.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Enforced behavior expectations at all times.
Promoted good behaviors by using positive reinforcement methods.
Performed assessments on each child and documented results.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Incorporated music, art and theater into lesson planning.
Developed and implemented activities for students aged 2 to 5.
Collaborated with colleagues on developing new classroom projects and monthly themes.
Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
Maintained child-friendly environment with access to outdoor activities.
Updated files for individual children and teachers for recordkeeping.
Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Observed children to record development.
Developed professional relationships with parents, teachers, and directors
08/1997 to 05/2004Warranty AdministratorKomatsu | Welshpool, WA,
Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
Kept thorough records of service actions and customer information.
Stayed up to date on factory announcements and recalls.
Served as subject matter expert for non-standard coverage questions.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Answered calls to direct to the correct individual needed as per requested or to set up appointments as needed.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Handled all delegated tasks, including telephone operator and taking payment for both the parts and service departments.
Recognized by management for providing exceptional customer service.
02/1996 to 08/1997Front Desk ReceptionistMetabank | Troy, MI,
Managed customer complaints and rectified issues to complete satisfaction.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Warmly greeted incoming guests.
Solved minor customer issues and escalated major problems immediately to the manager on duty.
Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Handled multi-line switchboard for busy office and routed incoming calls to correct individuals.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Wiped down counters and reception area to remove debris and maintain cleanliness.
Received payments for parts and service departments and issued receipts.
Assisted accounting department with completing end-of-day counts and securing funds.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Resolved issues with cash registers, card scanners and printers.
Processed customer payments quickly and returned exact change and receipts.
Learned roles of other departments to provide coverage and keep store operational.
Trained new team members in cash register operation and customer service.
Education and Training
Expected in 06/1994High School Diploma | Waccamaw High School, Pawleys Island, SC, GPA:
Expected in | Computer ScienceSouth College, Savannah, GA, GPA:
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