Assistant Resume Example Worcester State University

ASSISTANT

Summary

Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills

Schedule and calendar management
Product and service understanding
Strong problem solver
Excel spreadsheets
Proofreading
Professional and mature
Mail management
Inbound and outbound calling
MS Office proficiency
Quality assurance
Customer relationship management
Safety regulations
Employee management
Effective communication

Conflict mediation
Stockroom procedures
High-energy attitude
Call center experience
Office equipment proficiency
Technologically savvy
Report creation
Schedule mastery
Credit card payment processing
Store maintenance
Quality control
Clerical support
Customer service

Experience

Worcester State University | Worcester, MAAssistant09/2019 - Current

Organized personal and professional calendars.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Guided administrative and professional staff through computer and software problems.
Interacted with supervisor and various experts to address escalated issues.
Assisted with all aspects of operations for organization, providing direct support to employees and customers.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
Entered all data into Google Docs.
Managed phone calls from clients during supervisor's absences and delivered informative answers to questions.
Greeted all guests with positive demeanor and asked open-ended questions to determine requirements.
Listened to customer needs, identified solutions and explained latest promotions.

Regatta Point Community Sailing | Worcester , MACustomer Service Associate06/2018 - 08/2020

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Shared detailed information regarding sailing and boat rental options to help customers make decisions.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Processed customer account changes, using Rechub, Google Docs, and Microsoft.
Consulted with customers regarding service needs, addressing safety concerns.
Provided top quality control and eliminated downtime to maximize revenue.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.

YMCA | Westborough, MALifeguard09/2017 - 03/2020

Kept equipment in good working order with frequent inspections and minor repairs.
Contacted emergency personnel and provided aid while waiting for further assistance.
Monitored behaviors for safety violations and took steps to prevent further violations.
Garnered valuable advice to new swimmers on specific techniques and provided tips on building strength.
Maintained strong proficiency in CPR, First Aid and American Red Cross rescue techniques to provide optimal support to individuals in distress.
Kept watch over swimmers to respond quickly to distress situations.
Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
Maintained neat and clean pool area and clean water at all times.
Completed routine safety training and instructed all patrons to follow safety rules.
Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
Logged hourly chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
Optimized customer service by resolving issues quickly and with courteous demeanor.
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Partnered with fellow team members on new customer service program to promote seamless transitions.

Education and Training

Holy Name High School | Worcester, MAHigh School Diploma05/2019

Honor Roll Fall 2015
Honor Roll Fall and Spring 2016
Honor Roll Fall and Spring 2017
Honor Roll Fall and Spring 2018
Honor Roll Fall and Spring 2019
Excellence in French Recipient 2016
Excellence in French Recipient 2017
Excellence in French Recipient 2018
Excellence in Algebra II Recipient 2018
Excellence in Anatomy Recipient 2019

Worcester State University | Worcester, MASome College (No Degree) in Public Health

Double major in English with a concentration in writing

Accomplishments

Received the staff member of the year award in November 2019.

Certifications

American Red Cross Lifeguard Certification 2017-2021
CPR Certification 2017-2021
AED Certification 2017-2021
First-Aid Certification 2017-2021

Resume Overview

Companies Worked For:

Worcester State University
Regatta Point Community Sailing
YMCA

School Attended

Holy Name High School
Worcester State University

Job Titles Held:

Assistant
Customer Service Associate
Lifeguard

Degrees

High School Diploma
Some College (No Degree) in Public Health

Assistant Resume Example

Resume Score: 80%

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