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Assistant Resume Example

Resume Score: 80%

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GV
ASSISTANT
Summary

Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills
  • Schedule and calendar management
  • Product and service understanding
  • Strong problem solver
  • Excel spreadsheets
  • Proofreading
  • Professional and mature
  • Mail management
  • Inbound and outbound calling
  • MS Office proficiency
  • Quality assurance
  • Customer relationship management
  • Safety regulations
  • Employee management
  • Effective communication
  • Conflict mediation
  • Stockroom procedures
  • High-energy attitude
  • Call center experience
  • Office equipment proficiency
  • Technologically savvy
  • Report creation
  • Schedule mastery
  • Credit card payment processing
  • Store maintenance
  • Quality control
  • Clerical support
  • Customer service
Experience
Worcester State University | Worcester, MAAssistant09/2019 - Current
  • Organized personal and professional calendars.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Guided administrative and professional staff through computer and software problems.
  • Interacted with supervisor and various experts to address escalated issues.
  • Assisted with all aspects of operations for organization, providing direct support to employees and customers.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Entered all data into Google Docs.
  • Managed phone calls from clients during supervisor's absences and delivered informative answers to questions.
  • Greeted all guests with positive demeanor and asked open-ended questions to determine requirements.
  • Listened to customer needs, identified solutions and explained latest promotions.
Regatta Point Community Sailing | Worcester , MACustomer Service Associate06/2018 - 08/2020
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Shared detailed information regarding sailing and boat rental options to help customers make decisions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Processed customer account changes, using Rechub, Google Docs, and Microsoft.
  • Consulted with customers regarding service needs, addressing safety concerns.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
YMCA | Westborough, MALifeguard09/2017 - 03/2020
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Garnered valuable advice to new swimmers on specific techniques and provided tips on building strength.
  • Maintained strong proficiency in CPR, First Aid and American Red Cross rescue techniques to provide optimal support to individuals in distress.
  • Kept watch over swimmers to respond quickly to distress situations.
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
  • Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
  • Maintained neat and clean pool area and clean water at all times.
  • Completed routine safety training and instructed all patrons to follow safety rules.
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Logged hourly chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
  • Optimized customer service by resolving issues quickly and with courteous demeanor.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Partnered with fellow team members on new customer service program to promote seamless transitions.
Education and Training
Holy Name High School | Worcester, MAHigh School Diploma05/2019
  • Honor Roll Fall 2015
  • Honor Roll Fall and Spring 2016
  • Honor Roll Fall and Spring 2017
  • Honor Roll Fall and Spring 2018
  • Honor Roll Fall and Spring 2019
  • Excellence in French Recipient 2016
  • Excellence in French Recipient 2017
  • Excellence in French Recipient 2018
  • Excellence in Algebra II Recipient 2018
  • Excellence in Anatomy Recipient 2019
Worcester State University | Worcester, MASome College (No Degree) in Public Health
  • Double major in English with a concentration in writing
Accomplishments

Received the staff member of the year award in November 2019.

Certifications
  • American Red Cross Lifeguard Certification 2017-2021
  • CPR Certification 2017-2021
  • AED Certification 2017-2021
  • First-Aid Certification 2017-2021
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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Worcester State University
  • Regatta Point Community Sailing
  • YMCA

School Attended

  • Holy Name High School
  • Worcester State University

Job Titles Held:

  • Assistant
  • Customer Service Associate
  • Lifeguard

Degrees

  • High School Diploma
    Some College (No Degree) in Public Health

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