Top performing sales and service manager known for delivering exceptional results meeting and consistently surpassing company averages. Proven ability to drive revenue, growth, customer service and increase market penetration through effective business planning, presentation, and employee training. Maintains focus in demanding work environments under monthly deadlines and high-pressure conditions. Meets challenges head-on while effectively completing multiple backend assignments and tasks. Motivated to continue to learn, support and grow as a sales, customer service and business professional.
Duties included supporting the Branch Manager in the daily responsibilities required to keep a business running smoothly. Worked directly with employees and ensured that work is being completed in a timely and effective manner. Served as the
first line of management when dealing with customer concerns and disputes in order to assure customer satisfaction. Was also expected to produce new effective opportunities for employees, workplace improvement and revenue growth.
Customer service representative of the Minnesota Timberwolves brand. A pure customer relations position. Focused on going above and beyond to support the team and serve customers. Assisted ticket holders and players ensuring a positive Target center experience. Coached and served players on the home floor for the Lynx/Timberwolves, providing replenishment and service anyway possible. Trained in coaching and offering top-notch presentation abilities.
Served as the first representative for restaurants, hotels, night clubs, and wedding venues and in charge of driving the clients' cars to the designated parking area. Responsibilities include answering to customer inquiries, retrieving the vehicle when requested, helping with luggage, and memorizing the precise location of each car. Dealt with monetary transaction between drop-off and pickup.
Learned key components of business and economy while studying the political realm and the power and authority in organizations. Studied the essential fundamentals of how politics and culture shape business and economic-policy debates, both in the U.S. and abroad. Acquired concrete skills needed to succeed; analyzing data, using information to understand and solve problems, debating ideas, and making clear arguments.
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