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Assistant Branch Rental Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Top performing sales and service manager known for delivering exceptional results meeting and consistently surpassing company averages. Proven ability to drive revenue, growth, customer service and increase market penetration through effective business planning, presentation, and employee training. Maintains focus in demanding work environments under monthly deadlines and high-pressure conditions. Meets challenges head-on while effectively completing multiple backend assignments and tasks. Motivated to continue to learn, support and grow as a sales, customer service and business professional.

Skills
  • Coaching - Mounds View Basketball Association, Minnesota Timberwolves - 4 years
  • Management - Enterprise Rent a Car, Unparalleled Parking - 4 years
  • Problem Solver
  • Time Management
  • Marketing - Enterprise Rent a Car, Bethel University - 4 years
  • Sales - Enterprise Rent a Car - 2 years
  • Critical Thinking
Work History
09/2018 to Current Assistant Branch Rental Manager Dairy Queen | Littleton, CO,

Duties included supporting the Branch Manager in the daily responsibilities required to keep a business running smoothly. Worked directly with employees and ensured that work is being completed in a timely and effective manner. Served as the

first line of management when dealing with customer concerns and disputes in order to assure customer satisfaction. Was also expected to produce new effective opportunities for employees, workplace improvement and revenue growth.

  • Productive relationship builder; excels at fact-finding, listening to customer needs and articulating product benefits and creating solutions that provided benefits for customers. This led to an increase in customer service score to 90% exceeding the company goal of 83%.
  • Strong work ethic; well disciplined, stays motivated to consistently out-pace company sales goals being top ten overall in the state of Minnesota in position six times.
  • Dynamic problem solver; managed employees, capable of coming up with quick and effective solutions. Company goals were to grow business by 7% per month. Out-paced company growth by 20%+ months Sept 2019 - Feb 2020
  • Responsibility; friendly and relatable, capable to adapt to new work environments and create a fun space for employees. influenced and oversaw the development and promotions of three fellow employees.
05/2016 to 03/2018 Team Member Minnesota Lynx/Timberwolves Basketball Academy | City, STATE,

Customer service representative of the Minnesota Timberwolves brand. A pure customer relations position. Focused on going above and beyond to support the team and serve customers. Assisted ticket holders and players ensuring a positive Target center experience. Coached and served players on the home floor for the Lynx/Timberwolves, providing replenishment and service anyway possible. Trained in coaching and offering top-notch presentation abilities.

  • Greeted customers and maintained customer satisfaction leading to consistent repeated business.
  • Built positive relations with office personnel, players, and customers strengthening the communication amongst different parties to which influenced an increase in season ticket holder sales.
  • Team-oriented; works well with a team, collaborating with team members to meet daily demands and handle challenging projects.
06/2005 to 02/2018 Lead Valet Manager Unparalleled Parking | City, STATE,

Served as the first representative for restaurants, hotels, night clubs, and wedding venues and in charge of driving the clients’ cars to the designated parking area. Responsibilities include answering to customer inquiries, retrieving the vehicle when requested, helping with luggage, and memorizing the precise location of each car. Dealt with monetary transaction between drop-off and pickup.

  • Thoroughly conducted the transition of the initial interaction with customers, to exchanging car keys to driving the vehicle to designated areas in a timely and safe fashion.
  • Clean driving record, pays close attention to details conducting proper walk around vehicles, safely driving customer vehicles to valet lots having never damaged nor been involved in customer disputes.
  • Emotionally intelligent; works well in loud working environments and extremely fast paced, worked with high profile celebrities, politicians, and athletes maintaining a professional demeanor while also ensuring the safety of their assets.
  • Efficient communication skills; lead fellow valet drivers, communicated effectively to ensure a positive and fun work environment. Oversaw the development of employees to which one got promoted to manager.
Education
Expected in 05/2018 Bachelor of Business | Business and Political Science Bethel University, Saint Paul, MN GPA:

Learned key components of business and economy while studying the political realm and the power and authority in organizations. Studied the essential fundamentals of how politics and culture shape business and economic-policy debates, both in the U.S. and abroad. Acquired concrete skills needed to succeed; analyzing data, using information to understand and solve problems, debating ideas, and making clear arguments.

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Bethel University
Job Titles Held:
  • Assistant Branch Rental Manager
  • Team Member
  • Lead Valet Manager
Degrees
  • Bachelor of Business

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