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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Ambitious Health Educator offering 5-year history of educating community members on disease prevention and health management. Leverages public speaking events, workshops and training seminars to increase awareness and network with industry leaders to identify new resources. Care coordinator and case manager experience with wide-ranging skillset and flexibility when devising best fit for social services on individual level. Well-connected liaison between clients and services provided by government and nonprofit agencies. Fluent in Haitian-Creole, and French.

Skills
  • Safety and health precautions
  • Psychiatry and mental health
  • Health and wellness expertise
  • Organized managerial style
  • Documentation proficiency
  • Case Management
  • Treatment planning
  • Home care
  • Strategic planning
  • Staff Management
  • Policies and procedures
  • Business Development
Work History
Health Wellness Lifestyle Coach, 10/2020 to Current
Desert Financial Federal Credit UnionScottsdale, AZ,
  • Coordinated with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan.
  • Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
  • Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
  • Conducted initial interviews with clients to find measured baseline for BMI, cardio tolerance and strength.
  • Supervised staff to coordinate needs assessments.
  • Increase client base through consultation conversions by 75%, and increased member engagement by 70% in matter of three months.
Assistant Branch Rental Manager, 12/2017 to 10/2020
Cvs HealthSaint Louis Park, MN,
  • Increased customer satisfaction by resolving rental and transaction issues
  • Developed team communications and information for customer service, trainings and sales meetings
  • Drove operational improvements which resulted in savings and improved profit margins
  • Resolved corporate account problems, improved operations and provided exceptional client support through marketing strategies
  • Complied with governmental and other regulatory agencies by following policies and documenting transactions
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 12%
Centralized Assessment System Assessor, 08/2015 to 12/2017
Apis Management ServicesSussex, DE,
  • Maintained high level of confidentiality in all client cases, following strict OPWDD and HIPPA guidelines and recommendations
  • Contact individuals schedule appointments at time and location most convenient to individual, arrange interpreter services as needed
  • Traveled throughout assigned counties to conduct scheduled assessment interviews with individuals, families and knowledgeable persons using person-centered interview process
  • Observe individuals, review medical documents, and other sources of records to code assessment using provided software
  • Ensure completeness and accuracy of codded assessment within three days of interview based on OPWDD training and guidelines
  • Led fellow team in delivery of 5 county completion in Assessment project, resulting in higher productivity in assessments
Assistant Branch Manager, 11/2014 to 08/2016
Massage Envy SpaCity, STATE,
  • Demonstrated knowledge of branch financial products, including accounts and memberships
  • Protected company assets with strategic risk management approaches
  • Trained and developed new team members in alignment with branch service standards and objectives
  • Built rapport with account holders by reaching out with product recommendations and account updates
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Grew customer base by 30% over 2-year period through community networking and innovative customer incentives
Case Management Coordinator, 05/2012 to 02/2014
Keli House Community ServicesCity, STATE,
  • Structured standardized case management processes to comply with regulatory agency statutes and standards
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
  • Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks
  • Designed individualized service plans that took into account clients' goals and preferences
  • Managed caseload of up to 40 individuals and families
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support
  • Completed psychosocial evaluations and needs assessments
Direct Care Professional, 06/2010 to 02/2012
Orange AHRCCity, STATE,
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Maintained clean, safe and well-organized patient environment.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Kept clients engaged in social networks and communities.
Education
Bachelor of Arts: Psychology, Expected in 05/2012
Mount St Mary College - Newburgh, NY,
GPA:
Accomplishments
  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

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Resume Overview

School Attended

  • Mount St Mary College

Job Titles Held:

  • Health Wellness Lifestyle Coach
  • Assistant Branch Rental Manager
  • Centralized Assessment System Assessor
  • Assistant Branch Manager
  • Case Management Coordinator
  • Direct Care Professional

Degrees

  • Bachelor of Arts

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