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Assistant Branch Manager/ Lead Sales Agent Resume Example

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ASSISTANT BRANCH MANAGER/ LEAD SALES AGENT
Professional Summary

Superb communications skills and compassionate nature enabled positive outcomes in challenging environment. Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of client care and administrative duties and training in Microsoft Office. Motivated to learn, grow and excel in the Health Care and Social Science Industry.

Skills
  • Microsoft Office Specialist – Word, Outlook, PowerPoint 2010
  • Excellent Customer Service Skills
  • Good listening skills
  • Troubleshooting
  • Supervision
  • Mediation
  • Emotional Support
  • Youth advocacy
  • Abuse identification
  • File and records management
  • Operations management
  • Google Drive
  • Social perceptiveness
  • Client Service
  • Problem-solving skills
  • Adapt to diverse groups
  • Service Prioritization
  • Professional telephone demeanor
  • Compassion
  • Coaching and mentoring
  • Documentation and reporting
Work History
05/2019 - 01/2021Assistant Branch Manager/ Lead Sales Agent | Company Name - City, State
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Exhibited a professional management style that sets the example for enthusiasm, productivity and accountability.
  • Accountable for daily performance metrics in sales, appointments and call follow-up.
  • Lot display, inventory management & pricing
04/2016 - 09/2018Cashier | Company Name - City, State
  • Issue receipts, refunds, credits, or change due to customers.
  • Maintain high quality service in high volume environment.
  • Assist customers by providing information and resolving their complaints.
  • Answer customers' questions, and provide information on procedures or policies.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Sort, count, and wrap currency and coins.
  • Stock shelves, and mark prices on shelves and items.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Cleaned, vacuumed and dusted all areas of building to maintain organized, professional appearance for employees and clients.
  • Operated compactors and balers to discard cardboard boxes and trash.
10/2015 - 06/2016GEAR UP Tutor | Company Name - City, State
  • Prepare and facilitate tutoring workshops, collaborative projects, or academic support sessions for small groups of students.
  • Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students.
  • Collaborate with students, parents, teachers, school administrators, or counselors to determine student needs, develop tutoring plans, or assess student progress.
  • Assisted youth with daily activities, including homework assignments, sports and fitness, art and literacy.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
  • Completed and filed daily paperwork for classroom activities, including meal count sheets and attendance logs.
  • Administered assessments to determine each student's specific educational and social needs.
Education
06/2016White Pass High School, CityHigh School Diploma:
Expected in 2023Washington State University, City, StateCurrently Pursuing Degree : Anthropology, Sociology, Psychology
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Resume Overview

School Attended

  • White Pass High School
  • Washington State University

Job Titles Held:

  • Assistant Branch Manager/ Lead Sales Agent
  • Cashier
  • GEAR UP Tutor

Degrees

  • High School Diploma :
    Currently Pursuing Degree : Anthropology, Sociology, Psychology

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