Results-oriented Sales Leader with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. High success rate in improving business processes, increasing revenue, and retaining client loyalty at multiple locations.
Accomplishments
Awarded Elite Sales Manager for exemplary performance and recognition three years consecutively
Continuously awarded top performing sales manager out of a territory of 50 branches
Grew new accounts 25% in only 90 days through upsells and client retention
Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
Improved employee satisfaction by 15% and reduced turnover
Executed promotional activities seamlessly that resulted in increased traffic
Skills
Business Relationship Management
Team Building Leadership
Data Analysis
Strong Business Acumen
CRM Tracking
Cross Departmental Sales Collaboration
Client Retention
Strategy Development
Work History
01/2018 to 07/2021
Assistant Branch ManagerWintrust Financial Corp. – Elgin, IL,
Assigned to specified territories to proactively increase sales volume, utilized personal sales techniques to win back previous clientele, generated leads by prospecting and scheduling appointments, used various marketing techniques to ensure that 100% of services remained in house
Supervised and trained team of 15 branch employees, made recommendations regarding performance evaluations.
Coached and developed branch staff by offering constructive feedback and various training opportunities.
Grew customer base and fleet by 15% within first 90 days through community networking and innovative customer incentives.
Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
Responded to customer concerns, and raised customer satisfaction level by 25% within first 90 days
Built rapport with account holders by reaching out with product recommendations and account updates, utilizing CRM
Developed sales strategy to meet established sales objectives.
Implemented process improvements to increase productivity.
09/2016 to 05/2017
Territory Account ManagerKoorsen Fire & Security – Blue Ash, OH,
Fortune 500 company sales experience, account management, promoted client retention through high quality service utilized various network programs to assist with technical support.
Managed over 200 accounts within Mid-Atlantic territory.
Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.
Adhered to all state and federal regulations covering industry activities.
Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
Proactively negotiated profitable contracts for all product lines and performed cold-calling to senior leadership to expand territory sales.
Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
Developed new business relationships and maintained existing through regular communications and effective account management.
06/2013 to 09/2016
Sale RepresentativeBluegreen Resorts – Milpitas, CA,
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements, maintained NPS of 74%.
Adapted sales techniques to specific clients and promoted products based on individualized client needs.
Scheduled appointments with potential and current customers to promote new products and services.
Performed cold-calling and follow-ups with leads to secure new revenue, maintained average call volume of 50 dials daily.
Door to door sales; converted 40% of presentations into sales
03/2009 to 05/2013
Knology, Field Service TechnicianKnology Cable – City, STATE,
Installed, maintained, and repaired residential cable television and internet services conducted thorough inspections of cable lines, repaired poles, and towers assisted clients who experienced network interference or other troubleshooting issues monitored sales activities to ensure that clients received satisfactory service.
Maintained service level of 90% customer satisfaction
Repaired and updated equipment to conform to company-wide standards, typically 10-15 in home technical support routes daily
Demonstrated equipment capabilities to customer and responded to questions and complaints.
Connected components to exterior cable systems and tested connections for adequate power and functional links, new sales installations ranged between 5-20 daily
Assembled communication equipment such as wiring, switching equipment and power apparatus.
Education
Expected in 2014 to to
Bachelor of Science: Business Administration, Finance Alabama A&M University - Normal, Al, GPA:
Management, and Marketing Researched, analyzed, and generated marketing and financial reports Extensive research and development for P&L reports on various companies Evaluated new business ventures, mergers and acquisitions, as well as proper protocol for successful market
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